Manager

Responsibilities

• Provide excellent customer service: Lead by example in delivering outstanding customer service.
• Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
• Identify, address, and correct any customer concern or dissatisfaction.
• Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
• Effectively manage daily operations, lead and manage team to meet customer expectations.
• Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
• Manage daily operations: Coordinate daily store production through planning and execution.
• Staff store based on forecasted business needs and adjust in response to changes in demand.
• Ensure store is opened and staffed correctly.
• When closing, ensure that all closing procedures are followed, and all assets are adequately secured.
• Maintain high service standards by managing quality and customer service standards.
• Perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements.
• Complete all required administrative tasks punctually and accurately.
• Respond to and effectively resolve customer and employee concerns and issues.
• Troubleshoot equipment breakdowns or failures.
• Monitor and manage store inventories.
• Complete regular audits and ensure the store meets appearance and safety standards.
• Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway’s culture, mission, and core values.
• Create weekly employee schedules that ensures sufficient labor coverage for all key positions, meets business demands, and the needs of employees.
• Perform other safety, cleaning, and maintenance tasks as needed.
• Be trained and able to perform essential functions of all hourly positions.
• Support, enforce, and follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
• Report any damage or injury report in a timely manner, following all established procedures.
• Variety of other functions as identified and directed by management.

Qualifications

• Current and valid drivers’ license;
• Must have an associate’s degree or above (or a current college senior) OR at least 2 years’ experience in any of the following: Supervisory or management experience, preferably in a retail or hospitality setting, Professional Sales (B2B or B2C), or Military Leadership;
• Available to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays).
• At least 16 years of age;
• Authorized to work in the US and not require sponsorship now or in the future.

Physical Requirements

• Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
• Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level.
• Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Visual and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.