MANAGER, THIRD PARTY DELIVERY

About the Role

The Manager, Third-Party Delivery is a strategic, commercially minded leader responsible for increasing revenue and profitability for our third-party delivery and gift card businesses end to end. This is a high-visibility role that sits at the intersection of revenue growth, restaurant operations, and partner relationships. You'll be the internal expert and external face for our partnerships with DoorDash, Uber Eats, Grubhub, and ezCater, and lead a growing gift card program spanning in-restaurant, digital, and retail channels.

Responsibilities

• Lead annual business planning process with third-party marketplace platforms, aligning El Pollo Loco and marketplace promotional calendars, co-funding opportunities, and product roadmaps.
• Serve as the primary day-to-day relationship owner for all three delivery platforms, managing joint business planning, quarterly reviews, and escalations.
• Lead advertising and promotional strategy across platforms, including sponsored listings, promotions, and co-funded campaigns, with a focus on customer acquisition, incremental sales, and maximizing ROI.
• Develop test-and-learn strategies to drive continuous improvement of El Pollo Loco performance on the marketplaces.
• Improve El Pollo Loco’s visual presence on the marketplaces, using A/B testing to optimize product imagery across platforms.
• Identify and evaluate new business opportunities with platform partners, including exclusive features, co-marketing programs, and pilot initiatives.
• Work closely with restaurant operations teams to drive adoption of best practices that improve delivery performance, including speed of service, order accuracy, and packaging.
• Lead the onboarding of new restaurants onto delivery platforms, coordinating with Operations, IT, and franchisees for smooth launches.
• Monitor platform analytics and build recurring reporting to track sales, conversion, customer ratings, and market share, translating data into actionable insights.
• Improve El Pollo Loco's presence and performance on the ezCater marketplace, including promotions, sponsored listings, and operations.
• Develop and execute advertising and promotional strategies to grow catering order volume and capture new business occasions.
• Partner with Operations to ensure catering orders are executed at a high standard across participating locations.
• Own the end-to-end gift card business, including physical cards sold in-restaurant and digital gift cards on elpolloloco.com.
• Lead El Pollo Loco's retail gift card program through grocery, drug, convenience, and other third-party retail channels, managing contracts, sell-through reporting, and merchandising.
• Identify and develop new gift card revenue opportunities, including B2B gifting, incentive programs, and emerging digital channels.

Qualifications

• Bachelor’s degree required.
• Minimum of 6-8 years in business development, partnerships, or digital commerce roles.
• Experience managing third-party marketplace relationships within the limited-service restaurant space is required.

Skills

• Strong people leadership skills, including recruiting, training, and developing direct reports.
• Ability to provide thought leadership and effective customer service to franchisees and company-operated restaurants.
• Confidence in executing strategic initiatives and making fact-based decisions.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Effective communication with internal and external business partners.
• Ability to prioritize and work under tight deadlines in a fast-paced environment.
• Proficiency in interpreting complex reports and documents.
• Willingness to travel locally within Southern California and to out-of-state restaurant locations as needed.

Benefits

• Strong office culture recognized as a Great Place to Work®.
• Career growth opportunities.
• Competitive pay and bonus potential.
• Medical, Dental, Vision Insurance + HSA Savings Account.
• 401(K) Retirement Plan with company match and immediate vesting.
• Paid Vacation + Sick Pay + 12 Paid Holidays.
• Employee Assistance Program.
• Free El Pollo Loco food + restaurant discounts.
• PerkSpot discounts program.

Our Company: In 1980, the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town. Over the past four decades, El Pollo Loco has grown into more than 500 restaurants across 9 states, becoming an L.A. mainstay and cultural benchmark. Today, we continue to work hard to provide our customers with Quality Chicken. Fast. Easy. Affordable.