Manager, Technology and Innovation, GISI Ignite

About the role

GISI Ignite is a technology and innovation team within GISI, a global, employee-owned family of companies. GISI Ignite supports the delivery of technology-enabled solutions and innovation programs across GISI’s family of companies and client portfolio. This role serves as the connective tissue between strategy and execution, translating client needs into structured work plans, guiding solution development, overseeing pilot implementations, and ensuring multidisciplinary teams deliver high-quality outcomes.

Primary Roles and Responsibilities

• Manage trusted relationships with mid- to senior-level client stakeholders internal and external to GISI operating companies
• Lead solution discovery activities including interviews, workshops, and field assessments to surface operational challenges and transformation needs
• Support engagement teams to identify cross-company and sector patterns, strategic themes, and high-impact digital transformation and innovation opportunities
• Support development of innovation concepts, digital transformation pathways, and solution requirements, translating business needs into actionable solutions
• Conduct market research and evaluate technologies to inform solution design based on available products on the market
• Carry-out detailed requirement gathering activities for technology solutions, business process enhancements, and system integrations by collaborating with internal and external clients to translate operational needs into scalable digital solutions
• Assess and propose solutions that account for people, process, technology, and governance components of potential solutions
• Develop proof of concept solutions and prototypes to garner client buy-in and to translate concepts into actionable software or data products
• Manage day-to-day delivery of client innovation engagements, coordinating workstreams across GISI operating companies, technical teams and vendors
• Develop detailed project plans, manage dependencies, track milestones, and ensure alignment with client expectations, coordinating with technical delivery and vendor teams as needed
• Develop change management strategies and oversee their implementation, working closely with internal and external stakeholders
• Identify risks, issues, and mitigation strategies, escalating complex challenges appropriately
• Ensure quality and consistency in deliverables and client communications
• Provide coaching, structure, and direction to junior team members, serving as engagement managers as assigned
• Foster cross-functional collaboration, ensuring input from engineering, analytics, operations, and technology experts
• Contribute to development of methodologies, frameworks, and playbooks that strengthen team capabilities and support scalable delivery
• Lead preparation of client-ready deliverables including assessments, business cases, process maps, and solution architectures
• Track engagement KPIs, client satisfaction, and initiative outcomes to inform future phases of work
• Generate insights on market trends, client needs, and technology developments that may influence GISI’s priorities

Essential Criteria

• 6+ years of experience in consulting, digital transformation, technology, or business analysis-related roles
• Bachelor’s degree in Engineering, Business, Technology or related fields; Masters degree preferred
• Demonstrated knowledge in emerging technologies and innovation methodologies including familiarity with AI, automation, and data integration platforms
• Proven ability to lead workstreams, manage client interactions, and deliver complex, cross-functional initiatives
• Strong experience with multi-disciplinary problem solving, systems thinking, and structured analysis
• Demonstrated comfort working across diverse industries and ability to engage with stakeholders with varying technical backgrounds
• Operates fluidly between strategic framing and hands-on delivery, providing clarity, structure, and direction to teams and clients
• Thrives in multi-stakeholder environments, translating diverse inputs into coherent solutions and action plans
• Inquisitive mindset, creative, and desire to take initiative to learn new industries systems, technologies, and skills and how they can be applied
• Design thinking practitioner or Agile / change management certified (or equivalent experience)
• Business process and system mapping and scenario planning
• Software prototyping tools (Figma, PowerApps, Cursor/Windsurf, Miro, or similar)
• Data analytics & visualization tools (Power BI, Tableau, Excel)