Manager, Technical Operations

About the role

Treasury Prime builds the infrastructure that connects banks and fintechs. As Technical Operations Manager, you'll own infrastructure across cloud and hybrid environments, the systems that keep that infrastructure running, and the data pipelines that support our internal operations — while managing a team of 4-6 engineers and working closely with software engineering and product teams. This role will be on-site at our San Francisco Bay Area location. This is a hands-on role. You'll own architectural decisions, review infrastructure code, participate in 24/7 on-call duties, and stay close to production operations. On this team, experienced engineers own their domains. Your job is to set direction, remove blockers, and create the conditions for good decisions.

Responsibilities

• Design, build, and operate infrastructure across cloud and hybrid environments: networking, infrastructure-as-code, containerization, and cost management
• Own code deployment pipelines and automation
• Define and maintain monitoring standards: logging, metrics, and alerting
• Set service levels, lead incident response and management
• Participate in 24/7 on-call duties as an engineer
• Architect and maintain data pipelines and data warehouses supporting internal analytics, reporting, and compliance
• Ensure adherence to compliance programs (SOC 2, PCI): audit logging, data residency, access controls
• Partner with software engineering and product — surface constraints early, align on priorities, keep delivery moving
• Manage a team of 4-6 engineers: hiring, performance reviews, and career development
• Give your engineers ownership over their domains and the autonomy to make decisions

Qualifications

• Experience as both an engineer and a people manager — you've done both and do both well
• Hands-on DevOps or platform engineering experience at production scale: CI/CD, cloud services, monitoring, infrastructure-as-code
• Experience owning reliability in production: on-call, incident response, SLO management
• 3+ years managing engineers directly, with ownership of hiring and performance
• A collaborative working style — you build trust through partnership, not control

Skills

• Network engineering and DNS administration (bonus)
• Previous engagements in regulated industries (bonus)