Manager / Sr. Manager, Technical Operations

The role of Manager / Sr. Manager, Technical Operations is a foundational leadership opportunity for a technical operations professional looking to build and scale a modern infrastructure function in a fast-growing healthcare technology environment.

About the role

You will own the reliability, security, and scalability of a mission-critical platform supporting improved access to healthcare services. Working closely with engineering and executive leadership, you will shape operational strategy, processes, tooling, and team structure.

Responsibilities

• Build a high-performing function that ensures platform reliability, operational excellence, and secure technology delivery.
• Combine technical expertise, strategic thinking, and hands-on execution to improve infrastructure, security, and organizational efficiency.
• Apply AI-powered tools and automation to enhance DevOps workflows, including remediation, anomaly detection, capacity optimization, incident response, and operational processes.
• Establish safe AI adoption practices by defining governance, data handling standards, auditability requirements, and appropriate controls.
• Own the reliability, scalability, and cost efficiency of AWS-based infrastructure, including serverless technologies, cloud services, and production environments.
• Drive infrastructure-as-code adoption, CI/CD improvements, environment consistency, monitoring, alerting, and incident management practices.
• Develop and maintain observability strategies, runbooks, operational metrics, and processes to reduce downtime and improve response times.
• Lead security and compliance initiatives across regulated environments, including risk assessments, audit readiness, vulnerability management, and security controls.
• Partner with engineering teams to implement secure-by-default practices around identity management, access controls, encryption, secrets management, and sensitive data protection.
• Manage corporate IT operations, including onboarding/offboarding processes, endpoint management, identity platforms, SaaS tools, vendor relationships, and employee support.
• Build scalable operational processes and develop a lean, high-impact team through automation, thoughtful tooling, and effective prioritization.
• Collaborate with technical and business leaders to communicate operational risks, performance metrics, and technology strategy.

Requirements

• Strong experience managing infrastructure, security, and reliability in complex technology environments.
• Comfortable operating in ambiguity, making informed decisions, and building scalable systems while maintaining compliance and operational excellence.
• Experience managing teams or leading cross-functional technical initiatives.
• Hands-on expertise with AWS services, including IAM, networking, serverless technologies, and cloud infrastructure.
• Proven experience with infrastructure-as-code tools and modern CI/CD practices.
• Experience with security and compliance frameworks such as SOC 2, HIPAA, or ISO 27001, including participation in audits.
• Background operating in regulated or high-stakes industries such as healthcare, insurance, or financial services is highly valued.
• Strong understanding of infrastructure reliability, monitoring, incident response, and operational best practices.
• Experience implementing automation and AI-enabled workflows to improve efficiency and reduce manual effort.
• Able to evaluate emerging technologies and distinguish practical solutions from unnecessary complexity.
• Excellent communication skills, with the ability to translate technical risks and decisions into clear business outcomes.
• A builder mindset with strong ownership, adaptability, and sound judgment during critical situations.

Benefits

• Competitive base salary range of $170,000 - $215,000 USD.
• Equity compensation opportunities.
• Remote-first work environment with flexible work location options.
• Company-supported co-working opportunities and monthly remote work stipend.
• Comprehensive healthcare coverage, including medical, dental, and vision benefits.
• 401(k) retirement plan.
• Flexible paid time off and 11 paid holidays.
• Paid parental leave, including up to 14 weeks for birthing parents and up to 8 weeks for non-birth parents.
• Two-week sabbatical after five years of employment.
• Wellness benefits and employee support programs.
• Opportunity to join a mission-driven technology company solving important healthcare challenges.
• A high-impact role with significant ownership, autonomy, and opportunities for professional growth.