Sr. Manager - Technical Operations

About the role

This job leads the Technical Operations team, aligning management and operations with strategic objectives. It encompasses ensuring compliance, staff development, budget oversight, and cross-departmental collaboration for technology and service excellence. The role is essential for maintaining high operational standards and fostering innovation.

Responsibilities

• Leading technical operations teams, ensuring effective management of productivity, quality, and staffing to meet operational goals
• Overseeing daily technical activities, including installation, service, construction, and materials management for company success
• Maintaining system compliance with NCTA, FCC regulations, and company operating standards
• Developing and refining operational procedures and practices to enhance departmental performance
• Ensuring completion of all technical service and maintenance work, both scheduled and on-demand
• Conducting performance reviews and reporting to ensure accountability and continuous improvement
• Creating training programs and quality guidelines to prepare staff for emerging technological advancements
• Formulating and managing operational budgets, ensuring fiscal discipline and resource allocation align with strategic plans
• Coordinating with other departments to address customer issues and integrate new technology solutions
• Facilitating staff and system readiness for new technology demands by engaging in consistent deployment planning discussions
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Preferred Qualifications

• Cable/telecommunications experience highly preferred

Qualifications

• Bachelor's Degree preferred; Comcast may also consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience
• Relevant Work Experience: 7-10 Years

Skills

• Professional Collaboration
• Strategic Decisions
• Change Management
• Stakeholder Management
• Project Management
• Analytical Thinking
• Process Improvements

Pay

• Colorado, Illinois, Maryland, Minnesota, and Washington: $92,987.07 - $183,527.12
• California: $88,093.02 - $163,135.21