Sr. Manager, Technical Operations
About the role
Education Technology Services (ETS), a dynamic sub-division of Strategic Education Inc (SEI), is seeking a Senior Manager, Technical Operations to lead a team spanning Compliance, Integration & Support, and DevOps across both Sophia Learning and Workforce Edge.
Responsibilities
Support SOC1 and SOC2 compliance activities for Sophia Learning and Workforce Edge, partnering with the Head of Security & Data Privacy.
Coordinate technical evidence gathering, control documentation, and remediation activities across the technical operations team.
Provide technical inputs and ensure timely responses to audit requests for corporate-led SOX compliance efforts.
Partner with security, internal audit, and legal teams to identify gaps, manage findings, and drive continuous improvement of the compliance posture.
Ensure audit readiness through ongoing monitoring, evidence collection, and stakeholder communication.
Oversee data flow pipelines and integrations with partners and education providers, including API development, data exchange processes, and partner onboarding.
Manage the Integration & Support team to ensure reliable, timely resolution of partner and platform technical issues.
Collaborate with product, engineering, and partner teams to scope, design, and deliver new integrations that support business growth.
Establish and maintain Service Level Agreements (SLAs) and operational metrics for integration reliability and support responsiveness.
Drive continuous improvement of integration architecture, documentation, and support workflows.
Lead, mentor, and develop a team of direct reports including Technical Analysts, DevOps Engineers, and Technical Operations Specialists.
Foster a culture of accountability, continuous improvement, and cross-functional collaboration.
Provide regular updates on project status, risks, and operational health.
Make sound, timely decisions with a clear understanding of tradeoffs, risk, and technical implications, while maintaining alignment with business goals.
Communicate effectively across technical operations, engineering, product, and executive leadership, translating complex technical topics into clear language for varied audiences.
Ensure security and integrity of all information systems and data.
Requirements
Demonstrated ability to manage and prioritize across multiple operational disciplines (compliance, integrations, infrastructure) simultaneously.
Strong understanding of compliance frameworks and audit processes (SOC1, SOC2, SOX).
Experience managing data integrations, APIs, and partner-facing technical operations.
Solid knowledge of DevOps practices including CI/CD, infrastructure-as-code, monitoring, and incident management.
Proficiency with cloud platforms, specifically AWS and GCP.
Familiarity with scripting and automation tools.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Experience championing the adoption of AI tools and intelligent automation.
Passion for solving problems in the education sector is a plus.
Qualifications
8+ years of experience in technical operations, DevOps, IT compliance, or a related field required.
4+ years of experience managing technical teams required.
2+ years of experience with SOC1, SOC2, or SOX compliance processes required.
2+ years of hands-on or management experience in GCP, AWS, or cloud environments required.
Experience managing data integrations or API-based partner ecosystems preferred.
Skills
Demonstrated ability to manage and prioritize across multiple operational disciplines (compliance, integrations, infrastructure) simultaneously.
Strong understanding of compliance frameworks and audit processes (SOC1, SOC2, SOX).
Experience managing data integrations, APIs, and partner-facing technical operations.
Solid knowledge of DevOps practices including CI/CD, infrastructure-as-code, monitoring, and incident management.
Proficiency with cloud platforms, specifically AWS and GCP.
Familiarity with scripting and automation tools.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Experience championing the adoption of AI tools and intelligent automation.
Passion for solving problems in the education sector is a plus.
Benefits
Strategic Education Inc (SEI) offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts.
Pay
$119,300.00 - $178,900.00 - Salary
Schedule
Full-time