Manager, Technical Operations

About the role

RAYUS Radiology is looking for a Manager, Technical Operations to join our team. As a Manager, Technical Operations, you will be responsible for managing the technical operations of multiple centers, which includes planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This position is responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for their assigned center(s). This is a full-time position with travel within the Milwaukee market, typically Wauwatosa, Menomonee Falls, Mequon and West Bend.

Responsibilities

• Remain visible at Centers and understands the Center's team member engagement level and workload
• Implement programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining a sound Operation
• Analyze the operations of assigned centers as related to staffing, utilization of facilities, equipment and supplies, and recommends and implements solutions and changes
• Develop and manage the budget for the technical operations(s) and recommends financial decisions for the Center
• Monitor the performance and profitability of services offered
• Provide ongoing and timely communication to management and team members regarding Center performance, team member performance, events, issues, etc.
• In partnership with the Manager, Administrative Operations on Market initiatives and on-going Operations
• Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities
• Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
• Attends sales calls and lunch meetings with the sales team, providing operations knowledge
• Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
• Maintains a safe environment for patients, technologists, radiologists and any other center team members with the assistance of the center safety coordinator
• Ensures compliance with all HIPAA guidelines
• Oversee and assist with the training of new team members and supervisors, providing resource and technical expertise
• Participate in team member performance management and evaluations, compensation recommendations and development
• Develops coaches and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development
• Leads regular team meetings and team member one-on-one discussions
• Supports and conducts training efforts for continuing education for the technologists and nurses
• Ensures all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.
• Implement strategies to promote teamwork within the Center and Market
• Collaborate with Chief Technologists to build high performing and engaged teams
• Completes additional tasks and projects as assigned

Requirements

• High school diploma, or equivalent
• Associate's degree in radiologic technology, registered nursing, or a Graduate of an American Medical Association (AMA) accredited sonography program, or Commission on Accreditation of Allied Health Education Programs (CAAHEP), or another closely related and applicable healthcare/medical field
• ARRT Radiologic Technologist Certification, RN Licensure, or registered American Registry for Diagnostic Medical Sonography (ARDMS) sonographer, current and in good standing
• Sonography certification in imaging specialty (AB, BR, ObGyn, etc.)
• Five (5) years' related medical experience
• Three (3) years' experience managing a team of direct reports
• Proficient in Microsoft Office Suite; Outlook, Excel, Word, PowerPoint etc.
• Some travel is required between sites; a reliable means of transportation is required

Preferred qualifications

• Bachelor's degree in a related and applicable healthcare/medical field
• Sonography certification as a Registered Vascular Technologist (RVT/VT)
• Five (5) years' experience with medical out-patient radiology imaging

Benefits

• Medical, dental and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay