Manager, Technical Operations

The Manager, Technical Operations is a strategic and cross-functional leader responsible for aligning technical operations with business priorities, direction, and customer outcomes. This role owns the performance, scalability, and continuous improvement of technical operations across multiple teams or functional areas. This leader partners closely with Product, Sales, and Supply Chain leadership to translate business demand into operational capacity, ensuring the organization can deliver with speed, quality, and predictability. The Technical Operations Manager is accountable for building systems, developing leaders, and driving operational excellence at scale. While maintaining strong technical awareness across server, storage, and networking platforms, the primary focus of this role is organizational effectiveness, cross-functional alignment, and long-term capability building. Responsibilities Strategic Leadership & Operational OwnershipOwn operational performance across one or more technical teams, ensuring alignment to company objectives, customer commitments, and product strategyTranslate business demand, sales pipeline, and product initiatives into actionable operational plans, including staffing, capacity, and workflow designEstablish and track key performance indicators (KPIs) across throughput, quality, efficiency, and delivery timelinesIdentify systemic risks, bottlenecks, and scaling challenges, and implement sustainable solutions that improve performance at a structural levelDrive operational readiness for new product introductions, service offerings, or process changesCross-Functional Partnership & Business AlignmentPartner directly with the Product group to align operational capabilities with product roadmap, timelines, and customer requirementsCollaborate with Sales and Customer Support leadership to ensure delivery commitments are realistic, transparent, and consistently metServe as the primary escalation point for cross-functional issues impacting delivery, customer experience, or operational efficiencyRepresent Technical Operations in planning discussions, providing data-driven insights and recommendations to influence business decisionsBuild strong relationships across departments, ensuring Operations is seen as a proactive, solutions-oriented partnerPeople Leadership & Organizational DevelopmentLead and develop Associate Technical Operations Managers and/or other frontline leaders, ensuring consistent leadership quality and accountability across teamsEstablish clear expectations, performance standards, and development plans for leaders within the organizationCoach leaders on people management, prioritization, and decision-making to elevate overall team effectivenessBuild a culture of accountability, ownership, and continuous improvement across all levels of the organizationDrive organizational design decisions, including team structure, role clarity, and succession planningCapacity Planning & Resource ManagementOwn workforce planning, ensuring appropriate staffing levels, skill mix, and coverage to meet current and future demandBalance labor allocation across teams to optimize throughput and minimize bottlenecks or idle capacityPartner with leadership on hiring plans, budget considerations, and long-term resource strategyEvaluate and implement tools, systems, and automation to improve efficiency and scalabilityProcess Excellence & Continuous ImprovementEstablish, standardize, and continuously improve operational processes, SOPs, and workflows across teamsEnsure consistency in execution across teams while enabling flexibility where neededLeverage data and reporting to identify trends, measure impact, and guide decision-makingTechnical Oversight & Quality GovernanceMaintain a high-level understanding of enterprise server, storage, and networking technologies to guide operational decisionsEnsure quality standards are consistently met across all teams through structured review processes and accountability mechanismsPartner with senior technical resources to address complex issues, drive root cause analysis, and implement preventative solutions Basic Qualifications Bachelor’s degree in a technical discipline, operations, or business preferred (or equivalent experience)5–8+ years of experience in technical operations, data center, or hardware lifecycle environments2+ years of experience leading leaders (e.g., supervisors, team leads, or associate managers)Proven ability to improve performance metrics, and lead cross-functional initiativesStrong business acumen with experience aligning operational execution to product strategy and customer outcomesDemonstrated success in capacity planning, workforce management, and operational forecastingExcellent communication and management skills, with the ability to influence at multiple levels of the organizationSolid technical foundation in enterprise server, storage, and/or networking environments Preferred Qualifications Industry certification preferred: CompTIA Server+, Cisco CCNA, VMware VCP, or equivalent enterprise IT credentialLeadership or professional development coursework a plus Travel 10-15% Compensation $90k-$100k base salary based on experience + annual profit sharing target