Manager, Tech Deployment

Duties

• Execute phased rollout plans (Alpha, Beta, Pilot, and Production) for Conversational Commerce solutions, including drive-thru and digital channels.
• Validate deployment readiness by executing checks on EDGE servers, POS systems, network configurations, and all component prerequisites.
• Perform established pre-deployment checks and optimization activities (e.g., SCCM package creation, firewall setup, GitHub to Azure migration).
• Career Development: Coordinate tactical execution with cross-functional teams to ensure seamless deployment and minimize disruption to restaurant operations.
• Maintain consistency across development, QA, staging, and production environments by utilizing established automated environment setup and teardown processes.

Support & Operations

• Implement and execute deployment playbooks and support processes for all major initiatives (e.g., Fairway, Scale).
• Manage the execution of onsite operations support and coordinate with restaurant crews during live agent exposure.
• Run war room support operations for real-time issue resolution and troubleshooting according to established protocols.
• Monitor product performance post-deployment, gathering feedback to inform the continuous improvement of existing processes.
• Execute crew enablement and training plans, ensuring documentation is kept up-to-date.

Release & Environment Management

• Coordinate the execution of scheduled releases based on established business priorities and market readiness plans.
• Validate release readiness by ensuring all tickets are complete, tested, and documented, and that required approvals are in place prior to execution.
• Utilize blue/green, canary, or rolling strategies and tools (like Spinnaker, ArgoCD, or AWS CodeDeploy) to execute automated deployments.
• Conduct post-release validation, including smoke tests, sanity checks, and KPI monitoring.

Quality, Security & Compliance

• Enforce established quality gates and execute integrated security checks (DevSecOps) within the deployment pipeline.
• Perform vulnerability scans, license compliance checks, and maintain logs to ensure adherence to audit and compliance standards.
• Execute automated rollback and recovery strategies for failed deployments as defined by leadership.

Stakeholder Engagement & Continuous Improvement

• Coordinate closely with product management, operations, and market teams to execute deployments in alignment with broader business goals.
• Participate in retrospectives and process reviews, providing on-the-ground operational feedback to leadership to help refine future deployment and support strategies.

Qualifications

• 5+ years of experience in software engineering, deployment, or support roles.
• 1–3 years managing teams or leading projects responsible for the tactical deployment and support of distributed systems or platforms.
• Solid experience operating deployment automation tools, environment management, and support operations in large-scale environments.
• Excellent communication, execution-focused coordination, and cross-functional leadership skills.
• Working knowledge of CI/CD, DevOps, and security best practices.

Preferred Qualifications

• Experience executing QSR, retail, or restaurant technology deployments.
• Familiarity with utilizing cloud platforms, infrastructure automation, and monitoring tools.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.