Manager, Digital Corporate Deployment

Responsibilities

• Post digital application process, reach out to customer to set expectations on support throughout their setup journey
• Actively listen to the customer’s challenges and prioritize effective solutions
• Collaborate with customers to ensure satisfaction and identify opportunities to add value
• Maintain the momentum of the project through proactive and reactive reach outs
• Monitor customer health indicators during onboarding
• Prepare customers for transition into later lifecycle stages
• Partner with the customer to answer questions & assist where necessary
• Communicate clearly and professionally (written and verbal)
• Identify customer needs through a series of triggers that identify risk of adoption, spend and utilization
• Demonstrate empathy, ownership, and accountability in every interaction
• Independently plan, organize, and manage deployments for multiple customers
• Aid customers with their card and expense management setup as needed throughout the customers’ self-guided journey
• Consult the customer through card distribution, while uncovering additional spend conversations
• Train/educate customers on card programs and software solution
• Drive early adoption and value realization

Requirements

• Minimum 5 years of job relevant experience
• Education: Bachelor's degree in Business or Information Technology or equivalent work experience is a plus
• Experience in project management, consulting, or software implementation
• Hands-on experience configuring applications to meet business requirements
• Understanding of data migration and system integrations
• Effective oral and written communication skills
• Proficient in the use of Microsoft Office suite of software
• Knowledge of cloud-based products and services
• Strong presentation skills
• Strong organizational and time management skills
• Self-motivated with the ability to manage multiple commitments
• Fast learner with a collaborative, team-oriented mindset
• Accountable to your team & your customers
• An entrepreneurial spirit: flexible and willing to pitch in where needed
• Ready to have fun, keep perspective and be part of an amazing team

Qualifications

• Adhere to Blue Box Values, GCS Sales Practices, Standard Operating Procedures & American Express Leadership behaviors
• Develop cross-functional partnerships to optimize blue box values