Manager of Digital Workplace

Summary

The Client Services Manager will lead a team responsible for computing platforms such as desktops, laptops, thin-computing, mobile devices, digital signage, conferencing solutions, and workstation peripheral devices. This team provides 7x24 on-call support, manages inventory, and ensures compliance with all deployed and supported systems.

Responsibilities

• Manage a team of information technology professionals through performance management, annual reviews, career coaching, and personal development plans, while promoting a people-first culture.
• Build and maintain a partnership between segments and their Client Service teams.
• Ensure compliance with IT and business policies and audit requirements, including measuring and reporting on the technical aspects of IT management.
• Assess technology trends, version updates, and emerging or disruptive technology that could impact operational excellence.
• Define the department’s strategic roadmap, define performance metrics, and define the team’s measurable results.
• Work with business leaders to understand direction and identify opportunities for business optimization and process improvement.
• Ensure system optimal performance and measure results based on intended business value add.
• Analyze process, technology, and results for improvement and enhancements of the customer experiences.
• Develop departmental best practices, policies, and procedures across IT operations, project approach, architecture, and management with overall global IT targets and approach.
• Represent the executive’s needs during the planning and execution of product implementations.
• Exemplify dedication to customer service excellence by ensuring system optimal performance and measure results based on intended business value add.
• Manage the relationship between Digital Technology and the executive team by representing the executive’s needs during the planning and execution of product implementations.
• Manage the relationship between Digital Technology and the executive team by representing the executive’s needs during the planning and execution of product implementations.

Requirements

• Bachelor's degree with five (5) or more years of experience in the field or in a related area.
• One (1) or more years of management experience.
• ITIL, COBIT, financial planning, budgeting, business acumen, data analytics, design thinking, agile, scrum.
• Excellent verbal, written, and interpersonal communication skills, including ability to communicate effectively with the IT organizations, management, and business personnel.
• Master’s degree.
• Previous experience with white glove IT support for company executives.
• Strong organizational skill with exceptional follow through and attention to detail.
• Ability to solve problems using the 80/20 approach.
• Open mindset to change using automation and AI.

Standout Qualifications

• Master’s degree.
• Previous experience with white glove IT support for company executives.
• Strong organizational skill with exceptional follow through and attention to detail.
• Ability to solve problems using the 80/20 approach.
• Open mindset to change using automation and AI.

Pay

$103,300.00 - $177,700.00