Manager Digital Workplace Engineering

About the role

The Manager, Digital Workplace Engineering combines ownership/leadership of multiple platforms in the pursuit of great outcomes and user experiences over specific tools and technologies. This experienced leader will oversee end user computing engineering, including managing and maintaining physical desktops, virtual desktops and virtual applications including but not limited to: Microsoft Intune, Windows 11 endpoints, Citrix Workspace, Windows 365 Cloud PCs, Azure VDI, and will own and govern the platforms that enable and deliver business processes, automations and artificial intelligence (Microsoft Power Platform, Microsoft Copilot, Moveworks, Atlassian, Ivanti Service manager).

Responsibilities

• Grows and transforms our workforce culture
• Applies experience in developing new capabilities while serving as an effective coach and developer of talent
• Ensures the Workplace Engineering team receives consistent messages and direction in driving toward strategy
• Manages and maintains platforms with a focus on operational excellence, uptime, and user experience
• Develops, manages, and contributes to short-term planning and long-term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end-user experiences, and meet business needs
• Champions a user-centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design
• Shifts organizational focus from tool-centric to outcome-centric digital workplace strategies, measuring success by positive business impact and user satisfaction
• Defines team scope and objectives of planning processes which include develop detailed work plans, schedules, project estimates, resource plans and monthly status reports
• Conducts team meetings and is responsible for team tracking and analysis
• Plans, directs, monitors, and participates in development activities for team's projects; Responsible for the quality of project deliverables
• Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company to succeed
• Manages relationship with all service and support vendors and defines and communicates expectations
• Reviews, manages, and resolves complex and highly complex problems involving one or more teams, systems or functions. Undertakes and oversees the process of defining problems and implementing solutions
• Manages positive and proactive relationships with other managers within IT and across supported business units

Qualifications

• 8+ years of aligning experience with Bachelor’s degree; 1+ years supervisory/management experience
• Deep understanding of the disciplines of digital workplace collaboration technologies, to include Microsoft 365 cloud solutions, Atlassian technologies, end user computing, and telecommunications
• Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology
• Self-driven, passionate leader with expertise and experience of delivering full life cycle of technology projects, inclusive of cloud platforms and architectures
• Proficient in ITIL with first-hand experience working with continual service improvement
• Demonstrated experience in managing and maintaining technology and service delivery platforms in highly-available enterprise environments
• Demonstrates enterprise leadership pillars to Lead Like a Boss: Lead Yourself; Lead Others; Lead the Stakeholder; Lead the Business
• Demonstrates enterprise competencies: Play well together; Grow with intention; Level up; Inspire what’s next; Think big, make it happen.

Pay

Base Pay Information: The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

About Us

Beyond the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay, 401(k) with robust matching and non-matching contributions, rich medical & pharmacy benefits, 100% employer-paid dental and vision benefits, holistic wellbeing program with deep financial incentives, generous paid time off plus 12 paid holidays and your birthday off, Culture of growth and learning: career development; tuition reimbursement; recognition program, Family support: adoption assistance, fertility treatment, child, elder & pet care assistance, Social responsibility and volunteer opportunities, Employee discount program.