Manager of Digital Technology

Duties and Responsibilities

• Lead, coach, and develop the team, fostering a culture of accountability, collaboration, and continuous learning.
• Balance individual technical contribution with management responsibilities, remaining hands-on while building team capability.
• Set clear priorities and workload expectations, providing direction and removing obstacles so the team can execute effectively.
• Support team members' growth and development through regular feedback, coaching, and stretch opportunities.
• Serve as a primary technical lead for the SAP ERP implementation, partnering with the VP of Operations and external partners to ensure delivery against project milestones and business requirements.
• Manage system configuration, testing, data migration, and go-live support, maintaining hands-on involvement throughout the implementation lifecycle.
• Manage current iSeries ERP maintenance priorities, documentation, and user support to ensure continuity and stability until end of operation.
• Develop and maintain SAP ERP knowledge base, process documentation, and user support protocols post-implementation.
• Ensure ongoing system integrity, performance, and scalability as the business grows.
• Act as the key liaison between functional business users and technical teams (both in North America and in our Italian HQ) to resolve issues and drive continuous improvement.
• Own the design, maintenance, and performance of network infrastructure across all North American locations, ensuring reliability, security, and scalability.
• Manage endpoint and infrastructure security in alignment with global standards set by Tecnica Group's parent organization.
• Oversee hardware lifecycle management, procurement, and asset tracking.
• Ensure business continuity and disaster recovery plans for critical systems are current and tested.
• Monitor and maintain connectivity and uptime across office, warehouse, and remote environments.
• Support the portfolio of enterprise applications, including integrations between SAP and other business-critical platforms.
• Oversee helpdesk and user support operations, ensuring timely resolution of issues and high-quality experiences for the user community.
• Develop and oversee onboarding and training programs to ensure the user community feels empowered to leverage technology to its fullest potential.
• Evaluate and recommend technology solutions that support operational efficiency and growth.
• Partner with global IT teams to align North American systems with enterprise standards while advocating for regional business needs.

Qualifications

• Demonstrated experience with enterprise ERP implementations, with SAP experience strongly preferred.
• Technical expertise in networking, infrastructure, and endpoint security.
• Proven ability to operate as a player-coach, contributing hands-on technical work while managing and developing a team.
• Experience managing enterprise application portfolios and cross-system integrations.
• Strong project management skills with the ability to manage multiple workstreams simultaneously.
• Effective communicator who can translate technical concepts for non-technical business partners.
• Experience working within a multi-entity or multi-brand business environment.

Preferred Qualifications

• Experience working within a global or matrixed organization.
• Familiarity with 3PL, warehouse management, or supply chain technology environments.
• Experience working in a similar industry and/or with a portfolio of brands.