Manager, Supply Chain Protection & Loss Intelligence

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.

The Opportunity

Join Flexport's dynamic Compliance Program as the Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint — offices, fulfillment centers, and partner sites worldwide.

Responsibilities

• Protecting Flexport's global operations and assets, enabling secure trade worldwide.
• Manage a team of 50+ contracted security officers across multiple locations, overseeing electronic security infrastructure (CCTV, access control).
• Conduct investigations and manage the security ticketing system.
• Partner closely with operations, facilities, and leadership to design, implement, and scale security programs for existing and future locations.
• Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions.
• Analyze incident data to identify trends, loss patterns, root causes, and emerging risks — translating findings into actionable recommendations for leadership.
• Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction.
• Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.).
• Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements.
• Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets.
• Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments.
• Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters.
• Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings.
• Manage the security and loss prevention ticketing system, including triaging, updating, and resolving tickets with accurate documentation.
• Identify root causes of supply chain losses and develop recommendations to reduce future risk.
• Review, collect, and preserve CCTV evidence to support investigations and legal proceedings.
• Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline.
• Oversee vendor contracts, MSAs, and NDAs for all security-related service providers.
• Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations.

Requirements

• 8+ years of progressive experience in a role that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design.
• Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms).
• Experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting.
• Proven ability to author global policies, SOPs, security plans, and program documentation from scratch.
• Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security).
• Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance.
• An analytical mindset with attention to detail and the ability to identify root causes and solve problems.