Manager, Supply Chain Protection & Loss Intelligence

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people.

The opportunity

Join Flexport's dynamic Compliance Program as the Manager, Supply Chain Protection & Loss Intelligence. This critical role serves as the single point of accountability for both supply chain protection and loss prevention across Flexport's entire footprint - offices, fulfillment centers, and partner sites worldwide.

Responsibilities

• Develop and maintain security and loss prevention metrics, KPIs, and dashboards to measure program effectiveness across all facilities and regions
• Analyze incident data to identify trends, loss patterns, root causes, and emerging risks - translating findings into actionable recommendations for leadership
• Build reporting frameworks that support data-driven resource allocation, vendor performance evaluation, and security investment decisions
• Author, maintain, and enforce global security and loss prevention policies, ensuring consistency across all Flexport locations and compliance with local regulatory requirements in each jurisdiction
• Develop and implement SOPs for key security scenarios (Active Shooter, Emergency Response, High Value Cage procedures, Product Disposal, etc.)
• Create site-level security plans for new and existing facilities, tailored to local risk profiles and operational requirements
• Design and deliver training programs across physical security and loss prevention topics (emergency response, office security, travel security, incident reporting, etc.)
• Develop audit frameworks and LP checklists for site leads to execute on a recurring basis
• Manage physical security programs across all Flexport facilities globally (offices, warehouses, and partner sites), including new locations as Flexport and the Omni fulfillment network expand into new markets
• Lead security planning and infrastructure stand-up for new facilities and market entries, including site assessments, vendor selection, and system deployment
• Administer and maintain electronic security systems, including CCTV surveillance and access control platforms, and evaluate new technology deployments
• Serve as the crisis management coordinator, providing real-time threat assessments and coordinating emergency response across regions
• Coordinate with HSE, HR, Legal, and Compliance on cross-functional security and safety matters
• Drive loss prevention strategy and investigations for the Omni fulfillment network, including cargo theft, employee theft, unauthorized sellers, workplace violence, and empty package findings
• Manage the security and loss prevention ticketing system, including triaging, updating, and resolving tickets with accurate documentation
• Identify root causes of supply chain losses and develop recommendations to reduce future risk
• Review, collect, and preserve CCTV evidence to support investigations and legal proceedings
• Manage third-party guard services across all locations, including oversight of 50+ security officers, performance tracking, and operational discipline
• Oversee vendor contracts, MSAs, and NDAs for all security-related service providers
• Conduct regular business reviews with key vendors and evaluate service delivery against contractual obligations

Requirements

• 8+ years of progressive experience in a role that combined physical security or loss prevention responsibilities with data analytics, policy development, or program design
• Demonstrated ability to manage security operations across multiple locations and geographies, including hands-on experience with electronic security systems (CCTV, access control platforms)
• Demonstrated experience building and analyzing security and loss prevention metrics, with comfort working in data platforms and translating incident data into actionable insights and executive-level reporting
• Proven ability to author global policies, SOPs, security plans, and program documentation from scratch
• Experience managing third-party guard services and security vendor contracts, as well as conducting complex investigations (theft, workplace violence, supply chain security)
• Excellent communication skills and the ability to work collaboratively with cross-functional teams including HR, Legal, Operations, and Compliance
• An analytical mindset with attention to detail and the ability to identify root causes and solve problems

Qualifications

• BA/BS degree in Business Administration, Security Studies, Criminal Justice, or related field
• CISSP, CISM, or equivalent certification preferred

Skills

• Data analysis and reporting
• Policy development and enforcement
• Vendor management and contract negotiation
• Training and development
• Security operations management
• Investigation and incident response
• Global compliance and regulatory knowledge

Benefits

Competitive compensation, benefits, and the chance to join a company transforming global trade. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.