Manager - Supplier Management and Digital Applications Support (Remote)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. No placeholder. We need to extract content: The posting includes: - Job description: At RTX ... (company description). Could be "About the role" or maybe "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can decide appropriate headings. We have sections: "What You Will Do" (responsibilities). "Qualifications You Must Have" (requirements). "Qualifications We Prefer" (preferred qualifications). Also "Benefits" mentioned: "Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays." That's benefits. Pay: "The salary range for this role is 132,400 USD - 251,600 USD." So we can include Pay section. Schedule: Not explicitly given besides remote role description: "Remote: Employees who are working in Remote roles will work primarily offsite (from home)." That's schedule info. Could be schedule section. Also "Position Role Type: Remote" etc. Could be schedule. We need to avoid duplication and boilerplate. Remove cookie/navigation/legal/EEO etc. So we strip the EEO paragraph, privacy policy, etc. We need to preserve all substantive information. So include company description? Possibly under "About the role" or maybe not needed. The instruction says use headings for sections like About the role, Responsibilities, etc. We can include an "About the role" section with the company description and role overview. Let's structure:

About the role

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Then responsibilities:

Responsibilities

with

• items from "What You Will Do". There are multiple bullet-like sentences. We need to parse them. The "What You Will Do" section includes: - Build and Lead L1 Support Operations - Develop and implement a comprehensive L1 Support Playbook covering all Customer Support digital products (Microsoft products, data warehouse, customer portal) - Define and track performance KPIs to ensure L1 support reduces development team workload, improves customer satisfaction, and delivers measurable value - Partner with the Product Owners, Suppliers and IT team to identify automation opportunities, build a backlog of use cases, and elevate self-service and guided support for end users - Ensure consistent, scalable L1 processes across all programs, serving as the central coordination point for business-side and technical support needs - Vendor & SOW Management - Manage multiple vendors and all Customer Support Ops-related SOWs — from scope definition with stakeholders through approval, execution, and ongoing governance - Lead regular business reviews with vendors to monitor service delivery, initiatives, and spend - Gain visibility into digital and data-related SOWs across Customer Support, Marketing, and Engineering to identify redundant or outdated outsourced work - Help reduce vendor spend through digital solutions — identifying opportunities to consolidate, streamline, or retire SOWs once automation or integration eliminates manual work - Partner with Finance and product stakeholders to quantify cost savings tied to process improvements and digital investment - Strategic Impact - Contribute to broader product integration efforts by surfacing hidden outsourcing costs and aligning teams around digital-first replacements - Improve organizational transparency by building reporting, governance, and spend-tracking mechanisms - Drive operational excellence across both vendor engagement and support operations We can flatten into list items. Then Requirements: The "Qualifications You Must Have" section includes: - Bachelors Degree and 10 years of experience; Or Advanced Degree and 7 years of experience to include the following: - Demonstrated experience managing multiple external vendors and SOWs, including scope definition, approvals, contract execution, and performance governance - Proven background in support operations — ideally L1 support within digital products or enterprise systems — with the ability to build processes, KPIs, and standard operating procedures - Strong analytical and financial acumen, with experience evaluating vendor spend, identifying cost-saving opportunities, and using data to measure operational performance and impact - Experience leading structured business reviews, synthesizing vendor performance data, and driving accountability with external partners through clear metrics and expectations We can put these as list items under Requirements. Preferred qualifications: "Qualifications We Prefer" list: - Strong communication and stakeholder management skills, with the ability to build partnerships across business and technical teams - Analytical mindset with experience defining KPIs, evaluating impact, and translating data into actionable insights - Ability to manage complex projects and balance competing priorities across teams and vendors - Experience with digital support tools, automation platforms, or ticketing systems We could put under Skills or maybe Qualifications (Preferred). The instruction includes Skills heading. We could put preferred qualifications under Skills. Benefits: list benefits. Pay: salary range. Schedule: remote work description. We must not repeat job title as heading. Not include Job ID etc. We must not include placeholder like "commensurate with experience". Not present. We must not include duplicated lines. We need to output only HTML fragment. Let's craft. We'll have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Make sure each section only if content present. Now produce HTML. Check for any leftover boilerplate: We removed EEO, privacy policy, etc. Make sure not to include "Please ensure the role type defined below is appropriate for your needs before applying to this role." That's application instruction; we should remove. Also remove "This position is classified as: Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote." That's schedule/role type info; we can keep the remote description in Schedule section. We need to preserve all substantive information: The remote description is substantive; we can include in Schedule. Now produce final HTML. Let's write:

  About the role

  At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

  Responsibilities

  • Build and Lead L1 Support Operations
  • Develop and implement a comprehensive L1 Support Playbook covering all Customer Support digital products (Microsoft products, data warehouse, customer portal)
  • Define and track performance KPIs to ensure L1 support reduces development team workload, improves customer satisfaction, and delivers measurable value
  • Partner with the Product Owners, Suppliers and IT team to identify automation opportunities, build a backlog of use cases, and elevate self-service and guided support for end users
  • Ensure consistent, scalable L1 processes across all programs, serving as the central coordination point for business-side and technical support needs
  • Vendor & SOW Management
  • Manage multiple vendors and all Customer Support Ops-related SOWs — from scope definition with stakeholders through approval, execution, and ongoing governance
  • Lead regular business reviews with vendors to monitor service delivery, initiatives, and spend
  • Gain visibility into digital and data-related SOWs across Customer Support, Marketing, and Engineering to identify redundant or outdated outsourced work
  • Help reduce vendor spend through digital solutions — identifying opportunities to consolidate, streamline, or retire SOWs once automation or integration eliminates manual work
  • Partner with Finance and product stakeholders to quantify cost savings tied to process improvements and digital investment
  • Strategic Impact
  • Contribute to broader product integration efforts by surfacing hidden outsourcing costs and aligning teams around digital-first replacements
  • Improve organizational transparency by building reporting, governance, and spend-tracking mechanisms
  • Drive operational excellence across both vendor engagement and support operations
  But nested lists may be okay. However instruction: Use
  • for any list of duties/requirements/benefits. It didn't forbid nested lists. Could flatten. Simplify: just a flat list of responsibilities items. Let's create flat list: - Develop and implement a comprehensive L1 Support Playbook covering all Customer Support digital products (Microsoft products, data warehouse, customer portal) - Define and track performance KPIs to ensure L1 support reduces development team workload, improves customer satisfaction, and delivers measurable value - Partner with the Product Owners, Suppliers and IT team to identify automation opportunities, build a backlog of use cases, and elevate self-service and guided support for end users - Ensure consistent, scalable L1 processes across all programs, serving as the central coordination point for business-side and technical support needs - Manage multiple vendors and all Customer Support Ops-related SOWs — from scope definition with stakeholders through approval, execution, and ongoing governance - Lead regular business reviews with vendors to monitor service delivery, initiatives, and spend - Gain visibility into digital and data-related SOWs across Customer Support, Marketing, and Engineering to identify redundant or outdated outsourced work - Help reduce vendor spend through digital solutions — identifying opportunities to consolidate, streamline, or retire SOWs once automation or integration eliminates manual work - Partner with Finance and product stakeholders to quantify cost savings tied to process improvements and digital investment - Contribute to broader product integration efforts by surfacing hidden outsourcing costs and aligning teams around digital-first replacements - Improve organizational transparency by building reporting, governance, and spend-tracking mechanisms - Drive operational excellence across both vendor engagement and support operations That covers. Now Requirements list: - Bachelor's degree and 10 years of experience; or advanced degree and 7 years of experience - Demonstrated experience managing multiple external vendors and SOWs, including scope definition, approvals, contract execution, and performance governance - Proven background in support operations — ideally L1 support within digital products or enterprise systems — with the ability to build processes, KPIs, and standard operating procedures - Strong analytical and