Manager, Student Success

About the role

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Responsibilities

The Center for Student Success Works closely with Student Success leadership to help develop and implement the vision for the Center for Student Success, ensuring day-to-day operations on floor 2 of LEML reflect a cohesive, student-centered model. Helps define and document the service model, workflows, and operational policies for the Center for Student Success, contributing to the development of a true "one-stop" student experience.

• Assists with planning and coordination of pop-up, "just-in-time," and signature programming and events offered through or in partnership with the Center for Student Success, including coordination with campus partners such as the Registrar and Student Financial Services.
• Assists in developing and maintaining consolidated contacts, knowledge bases, uniform data collection processes, and cross-program brand identity and marketing for the Center.
• Working with Student Success leadership, develops yearly assessment goals for Center for Student Success operations and delivers an annual report on Center activity to stakeholders.
• Contributes data entry, corrections, and updates in Slate for Student Success CRM to ensure accurate, up-to-date records of student touch points.
• Manages content development and moderation for the Center for Student Success web presence.

Student Employee Supervision and Development

Serves as the primary manager for the Peer Advocates program, providing day-to-day supervision, training, scheduling, task management, and contributions to student evaluations. Develops and delivers comprehensive onboarding and ongoing training for Peer Advocates, including training in Center for Student Success services, workflows, policies, procedures, and peer coaching and resource navigation skills.

• Serves as the first point of contact for Peer Advocates, providing coaching, guidance, and support for student staff development.
• Provides periodic feedback and supports career and professional development goal management for Peer Advocates.
• Evolves the Peer Advocate program over time, including transitioning peer advocates toward a more formal peer mentoring and success coaching model aligned with the Center's growing role.

Staffing Operations

Manages the 2nd floor virtual and on-ground desks, including coordinating staffing, organization, services, policies, and procedures across all student employee teams. Manages the annual wage allocation and budget for student employee teams, creating and monitoring wage projections.

• Manages supplies including inventory and beginning- and end-of-quarter ordering for the 2nd floor.

Library Operations

Serves as a member of the Library Building Operations Team, contributing to shared planning, coordination, and communication across the library. In collaboration with the Associate Dean and the Building Operations Team, identifies underutilized library spaces through building usage assessments and creates recommendations for planning and programming that increases student engagement.

• In collaboration with the Associate Dean, Learning Commons partners, and Student Success partners, develops, plans, and participates in Welcome Week, Orientation, and other high-visibility student engagement events.
• In collaboration with Learning Commons and Student Success partners, develops and plans workshops, programming, and events such as pop-up tabling events and professional development workshops in the library space.
• Develops and plans events that bridge the library and Learning Commons with academic departments and units, fostering a sense of community and collaboration for students, faculty, and staff.
• Supports non-curricular departmental programming and events in the library space.

Qualifications

Bachelor's degree required. Relevant administrative or program management experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position, also accepted.

• Previous supervisory experience, including direct supervision of student employees.
• Demonstrated ability to work collaboratively across teams, departments, and organizational structures.
• Strong organizational, communication, and project management skills.

Preferred Qualifications

• Previous experience working in an academic, library, and/or student success environment.
• Experience in student success, peer mentoring, learning assistance, or related student support programs.
• Demonstrated ability to recognize opportunities and design processes to increase administrative effectiveness and service delivery efficiency.
• Prior experience working with Slate for Student Success.
• Experience with event planning and coordination in a complex institutional environment.

Pay

$64,000 - $68,000

Benefits

Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%.

• 100% paid tuition benefits for the employee and dependents.
• A subsidized transportation benefit.
• A wellness program with free access to an onsite fitness facility.
• A wide variety of campus events.
• A generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.

Schedule

Positions designated as hybrid eligible may offer the opportunity for a hybrid work schedule after successful completion of an introductory period of 3-6 months. In these cases, the role typically begins fully on campus to support onboarding and training, with the potential to transition to a hybrid arrangement thereafter. Positions designated as on-site are not eligible for hybrid work and are expected to remain fully on campus. All flexible work arrangements are subject to periodic review and may be modified or discontinued at any time at the university's discretion.