Manager, Strategy and Operations

About the Opportunity

Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. The organization is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. The company is a three-time recipient of a prestigious industry award, backed by top investors.

The Team

The team is passionate, talented, and customer-focused. They embody leadership principles in their work and culture. The organization is a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.

Who You Are

• An AI-native operator and people leader who builds strategy and executes against it.
• Experience working with multiple products and many cross-functional partners — ideally including Sales, PDE, Finance, and other Ops functions.
• Comfortable navigating the complexity that comes with selling multiple products into the same customer base.
• Built end-to-end automated workflows that run without you — not just used AI to assist manual work.
• Owned analytics and intelligence projects in fast-moving SaaS environments and know what it takes to translate messy data into clean decisions.
• Equally at home in a Sigma dashboard, a Salesforce report, a Gong transcript analysis, and an exec-level readout.
• Lead with recommendations, not analysis. Walk into a room with a VP with a point of view and the data to back it up — not a set of charts that ask the audience to figure out the answer.
• Direct, collaborative, and get energized by building in places where the playbook doesn’t exist yet.
• Build the process as much as the model. Know that a great strategy only lands if it’s operationalized — design the workflows, document the systems, and create the infrastructure that makes analytical insight repeatable and scalable.
• Comfortable owning the program management layer: scoping projects across teams, holding stakeholders to timelines, and thinking strategically about how the function should be designed and sequenced.
• Also a genuine developer of people who has managed at least 2 direct reports.
• Build teams that can operate without you, coach toward independence rather than creating dependency, and care about the growth of every IC on your team as much as you care about your own output.

What You’ll Do

• Lead the Sales Operations function for the organization's Expansion business — which covers emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start.
• Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions.
• Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources.
• Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer.
• Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination.
• Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention.
• Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking.
• Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

What You Bring

• 5–7 years of experience in SaaS Ops, RevOps, GTM Ops, or a comparable function, with at least 2 years directly managing 2+ people.
• Strong analytical fluency and hands-on experience with Redshift, Snowflake, or equivalent data warehouse; comfortable with Sigma, Salesforce, and analytical tooling.
• Demonstrated AI fluency: you've built end-to-end automated workflows, not just used AI to assist manual work. You should be able to describe something you've built that runs without you.
• A track record of developing strong individual contributors — you build team systems, document institutional knowledge, and coach toward independence.
• Program management chops: you've owned multi-stakeholder projects end-to-end — scoped them, managed the timeline, resolved blockers, and delivered. You don't need a PM to stay on track.
• Executive communication skills: leads with a recommendation, defends it clearly, and adjusts based on feedback without losing the thread.