Manager, Strategic Proposal & Content Services

About the role

At Election Systems & Software (ES&S), we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. The Manager, Strategic Proposal & Content Services leads the organization's proposal development, content strategy, and knowledge management functions. This role ensures that customer-facing content, proposal responses, and institutional knowledge are accurate, accessible, consistent, and strategically aligned with business objectives. The position oversees a team responsible for proposal development, content management, and knowledge services while driving scalable processes that improve response quality, reduce content duplication, and increase organizational efficiency. The Manager serves as a key partner to Sales, Product Management, Customer Support, Operations, Marketing, and executive leadership to ensure enterprise knowledge is effectively leveraged to support customer success and business growth.

Responsibilities

• Proposal Strategy & Development
  • Lead the development of strategic, high-quality proposal responses for prospective and existing customers.
  • Establish standards, processes, and best practices for proposal development and content creation.
  • Guide the creation of executive summaries, customer-focused narratives, and value-driven messaging.
  • Partner with subject matter experts to develop compelling and accurate responses.
  • Ensure proposal content aligns with organizational priorities, product capabilities, and customer needs.
  • Analyze proposal performance and identify opportunities to improve quality, efficiency, and effectiveness.
• Content Services & Governance
  • Establish and maintain governance standards for proposal and customer-facing content.
  • Oversee content lifecycle management, including creation, review, approval, maintenance, and retirement.
  • Ensure content remains current, accurate, and compliant with organizational standards.
  • Partner with business leaders to identify content gaps and develop reusable assets.
  • Drive consistency in messaging, formatting, and content quality across the organization.
• Knowledge Management
  • Lead the development and maintenance of enterprise content libraries and knowledge repositories.
  • Establish processes for capturing, organizing, and maintaining institutional knowledge.
  • Improve the accessibility and reuse of approved content to reduce redundant work and increase efficiency.
  • Promote content stewardship and ownership across business functions.
  • Ensure critical organizational knowledge is preserved and readily available to support customer engagements and business operations.
• Customer Success Content & References
  • Oversee the collection and organization of customer success stories, references, proof points, and business outcomes.
  • Maintain reusable customer-focused content that supports proposals, presentations, and executive communications.
  • Partner with customer-facing teams to identify meaningful customer achievements and success metrics.
  • Ensure customer experience and business outcomes are reflected throughout proposal and content strategies.
• Team Leadership & Development
  • Lead, mentor, and develop a team of proposal, content, and knowledge management professionals.
  • Establish clear priorities, performance expectations, and development opportunities.
  • Create a culture focused on quality, accountability, collaboration, and continuous improvement.
  • Allocate resources across competing priorities while maintaining service levels and response quality.
  • Foster strong partnerships across departments to support organizational objectives.
• Process Improvement & Operational Excellence
  • Continuously evaluate proposal and content management processes for efficiency and effectiveness.
  • Identify opportunities to streamline workflows, improve collaboration, and increase content reuse.
  • Implement metrics and reporting to measure team performance, content health, and operational effectiveness.
  • Drive continuous improvement initiatives that enhance quality, scalability, and customer responsiveness.

Requirements

• Bachelor's degree in Business, Communications, Marketing, Public Administration, Technical Writing, or related field.
• 7+ years of experience in proposal management, content management, communications, knowledge management, or related disciplines.
• 3+ years of people leadership experience.
• Strong writing, editing, and business communication skills.
• Experience leading cross-functional initiatives and influencing stakeholders.
• Excellent organizational, project management, and process improvement capabilities.

Preferred Qualifications

• Experience supporting government, public-sector, or regulated-industry proposals.
• Experience with proposal automation, content management, or knowledge management platforms.
• Experience with SharePoint, Microsoft 365, and content repositories.
• APMP certification or related professional credentials.