Manager, Strategic Planning & Operational Performance

Superior Plus is driving a multi-year transformation of how we plan, deliver, and serve customers across our network. Within this transformation, the Manager, Strategic Planning & Operational Performance plays a critical role for our North American Propane Division, shaping our approach to labour, capacity, and cost-to-serve, and turning those insights into decisions that improve operational and financial performance.

About the role

You will lead labour planning for the division, build and refine operational models, and guide a team of analysts to deliver consulting-grade insights that enhance delivery efficiency and cost-to-serve. The role provides significant exposure to senior leaders across Logistics, Operations, and Finance, with the opportunity to grow alongside a high-impact, evolving function.

Responsibilities

• Diagnose cost-to-serve drivers and identify logistics optimization opportunities through structured analysis and scenario modeling.
• Analyze delivery frequency, routing patterns, and customer storage behaviour to surface actionable efficiency improvements.
• Lead enterprise labour planning by integrating volume forecasts, productivity trends, and operational performance.
• Own and maintain the workforce model, ensuring accuracy, integrity, and cross-functional trust.
• Build models, evaluate scenarios, and conduct deep-dive analyses to support strategic and operational decisions.
• Translate complex analysis into clear narratives and recommendations for senior leaders.
• Lead consulting-style workstreams, structuring business questions and developing hypotheses.
• Connect operational and labour decisions to P&L and cost-to-serve outcomes.
• Develop and mentor a team of analysts, elevating analytical rigor and communication quality.
• Partner with Operations, Service, Network & Fleet, HR, Finance, and IT to validate insights and support execution.
• Establish and track KPIs related to cost-to-serve, delivery efficiency, labour plan accuracy, and operational performance.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, or related field; MBA an asset.
• 7–10+ years in consulting, FP&A, corporate strategy, logistics strategy, or operational performance.
• Proven experience leading and developing analytical teams.
• Strong analytical rigor with the ability to build models, evaluate scenarios, and perform hands-on analysis.
• Fluency with BI tools and SQL, with the ability to engage directly with data.
• Understanding of logistics, routing, delivery operations, or cost-to-serve drivers.
• Structured problem-solving skills and a hypothesis-driven approach.
• Executive-level communication and storytelling capability.
• Financial fluency to connect operational decisions to P&L and cost-to-serve outcomes.
• High-ownership, hands-on leadership style with comfort operating independently and cross-functionally.
• English proficiency is required to support the full North American business.
• Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.

Benefits

• Competitive compensation and a total rewards package.
• Flexible schedules to support work-life balance.
• State-of-the-art tools and technologies.
• Access to LYRA, an industry-leading platform providing comprehensive support for physical, mental, financial, and social well-being for you and your family.
• Professional development opportunities, including training and career growth.
• 24/7 safety-focused culture.

Pay

The expected annual salary range for this role is $115,000 - $145,000 a year. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.