Manager, Strategic Growth (Customer Success)

About the role

The Manager, Strategic Growth at Clay is responsible for leading a team of strategists who act as trusted advisors to Clay's largest and most complex enterprise customers. The role involves building and scaling a high-performing team, fostering a culture of accountability, and owning the strategy behind revenue growth, retention, and executive relationships across top accounts.

What You'll Do

• Built and scaled a high-performing team, drawing on leadership experience to set the bar for what great looks like at the enterprise tier.
• Fostered a culture of accountability where people are encouraged to experiment and share what they learn.
• Owned 1–2 strategic accounts yourself at first, understanding the customer base firsthand and leading from the front.
• Driven expansion pipeline across Clay's largest and most strategic customers, finding new growth pathways through multithreading, new use case discovery, and deepening the value of existing use cases.
• Guided your team as they built multi-year account strategies, navigated complex org structures, and drove expansion within Clay's most valuable accounts.
• Supported the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
• Coached your team on the product itself, helping them connect GTM ideas to what's actually possible, and surfaced patterns in product pain points to the right teams.
• Partnered with Sales, Product, Engineering, and Marketing leadership to represent the voice of your largest customers and influence roadmap and GTM strategy directly.
• Built and evolved the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

What You'll Bring

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
• 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
• A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
• Experience navigating and influencing at the executive/C-level, with customers and internally.
• Genuine enthusiasm for coaching and developing people, getting energy from watching your team and your top customers succeed.
• Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
• A systems-thinking mindset: noticing bottlenecks, building scalable processes, and pushing for continuous improvement.
• Technical aptitude and curiosity, comfortable digging into product capabilities and connecting them to business outcomes.
• Familiarity with the GTM space, though not required.