Manager Strategic Delivery

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter. This position supports the AV Production team and is eligible for a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week based out of Dallas, TX.

Responsibilities

• Lead, coach, mentor, and develop Production Design team members.
• Directly supervise all full-time, part-time, and contingent Production Designers, including management of scheduling, payroll, customer service skills, and operational policies.
• Conduct performance discussions, development planning, and coaching sessions.
• Participate in recruiting, interviewing, hiring, onboarding, and training activities.
• Establish team goals aligned with organizational objectives.
• Balance workloads and allocate resources to support business needs.
• Identify skill gaps and implement training programs.
• Provide technical guidance and subject matter expertise for complex event designs.
• Create and review floor plans, technical drawings, and production documentation.
• Collaborate with clients, sales, operations, and project managers to develop event designs.
• Ensure design deliverables accurately communicate production intent.
• Maintain expertise in industry standards, design technologies, and production workflows.
• Establish and maintain Production Design standards, processes, and best practices.
• Oversee quality assurance and design review procedures.
• Monitor departmental performance metrics and implement improvement initiatives.
• Support workload forecasting and capacity planning.
• Lead adoption of design technologies, automation solutions, and business processes.
• Develop and maintain SOPs, templates, job aids, and training resources.
• Support reporting, analytics, AI adoption, and process optimization efforts.
• Ensure compliance with company policies, safety requirements, and venue regulations.
• Promote a culture of safety, professionalism, and operational excellence.

Requirements

• Bachelor's degree in a related field preferred; equivalent experience considered.
• Minimum 7+ years of experience in event production, production design, or related fields.
• Prior supervisory or management experience preferred.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off

At The Freeman Company, our commitment to diversity and inclusion helps create an environment where employees, customers, and communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state, or local laws.