Manager, Strategic Customer Success - AI Security

Key Responsibilities

• Develop and run a world-class Customer Success Global organization in support of the retention and growth of Cato’s AI Security strategic customers.
• Develop an end-to-end understanding of the AI Security offering, its technical capabilities, and customer use cases.
• Lead the design of AI Security-related delivery processes.
• Attract, hire and manage top technical talent globally in support of Cato’s AI Security customer base.
• Collaborate with Product, R&D, PS, and Support to coordinate from strategy through execution.

Qualifications

• 8+ years in a Customer Success leadership role
• 4+ years in a prior customer-facing technical role such as Solutions Architect, Consulting Engineer, or Technical PM
• Strong background in Cybersecurity, Networking, Cloud/SASE, or AI platforms
• Proven ability to design scalable processes and best practices
• Proven track record hiring technical talent and manage them globally in an highly distributed, cross-cultural background
• Strong cross-functional leadership and communication
• Ability to influence at the executive level, both internally and externally
• Experience in post-M&A integration a plus
• Ability to travel 30% of the time

Pay

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

Schedule

N/A

Benefits

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.