Senior Manager, AI Customer Success

About Our Client:The organization operates in the web marketing platform space, focusing on enabling modern marketing teams to build, manage, and optimize high-performing web experiences. It addresses challenges around predictable growth and brand trust by providing solutions that integrate marketing teams with AI agents to launch and scale digital experiences. About the Opportunity:The SENIOR MANAGER, AI CUSTOMER SUCCESS leads and develops the Customer Success team for an AI-driven marketing platform currently in limited research preview. This role manages strategic enterprise accounts, ensuring successful adoption, retention, and growth of the platform. The position involves shaping customer success strategies, driving business value, and scaling team operations as platform use expands. Responsibilities:Lead and expand the Customer Success team with hiring and coaching.Manage strategic Source accounts, fostering executive-level relationships.Drive customer retention, renewals, and expansion.Facilitate discovery workshops, pilots, and rollout of AI agents.Collaborate with technical teams to ensure successful production deployment.Develop customer enablement practices and champions.Create operating models, playbooks, and performance metrics. Requirements:8+ years in customer success, account management, or consulting in B2B software with enterprise focus.2+ years managing customer success or growth teams.Proven track record in retention and revenue growth.Ability to influence executives internally and externally.Technical aptitude in codebases, deployment, integrations, and security.Experience with applied AI workflows or digital transformation initiatives. Pay Range and Compensation Package:Zone A (US): $204,000 - $255,000Zone B (US): $190,000 - $238,000Zone C (US): $177,500 - $222,000Compensation tailored to geographic location, experience, and skills.Additional benefits may include equity, bonuses, retirement plans, health benefits, and wellness stipends. Benefits & Perks:Medical insurance401(k) Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.