Senior Manager, AI Customer Success

For our client, we are seeking a Senior Manager, AI Customer Success to join the team of a leader in the Consumer Technology space. This leader will own a strategic customer success function focused on helping enterprise clients adopt and scale AI-enabled solutions. The role blends commercial accountability with technical consulting, executive relationship management, and cross-functional partnership across sales, product, and engineering. It will also help shape the operating model, customer engagement approach, and long-term adoption outcomes for key accounts. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $204,000 – $255,000 annually Responsibilities Lead and grow the customer success team, fostering a culture of experimentation and learning Manage strategic accounts, building relationships with senior marketing and engineering leaders Drive retention and expansion by owning renewals and account health, partnering with Sales for growth Facilitate customer outcomes by leading workshops and helping navigate rollout and change management Enable customers to scale by establishing agent permissions and developing champions within their organizations Create the customer success operating model, including playbooks and health metrics Collaborate across teams to shape the product roadmap and develop customer references Qualifications 8+ years in customer success, account management, or consulting at a B2B software company, focusing on enterprise accounts 2+ years managing a customer success or account management team Proven track record in driving retention, expansion, and revenue growth against commercial targets Strong ability to influence executives both externally and internally Technical understanding of codebases, deployment pipelines, and integrations, with a collaborative approach to developers Experience in applied AI or digital transformation, leading complex enterprise programs Benefits Equity in the company for all permanent employees Comprehensive medical, dental, and vision coverage with most premiums covered by the company 12 weeks of paid parental leave and additional paid leave for birthing parents Flexible vacation, paid holidays, and a sabbatical program Access to mental health resources, therapy, and coaching 401(k) with 100% employer match up to $6,000/year in the U.S. Monthly stipends for work and wellness expenses Eligibility for an annual bonus program for all full-time, permanent employees Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.