Manager, Strategic Account Management, Food & Beverage

About the role

Square is building integrated, omnichannel solutions to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth for sellers of all sizes. The Strategic Account Management organization is looking for a customer-facing leader to manage our Strategic Account Managers within our US Food and Beverage vertical. This manager will lead a team focused on the retention and growth of some of Square’s largest restaurants.

Responsibilities

• Lead a distributed team of up to 8–10 senior Account Managers focused on food and beverage sellers, each with a book of business of 30–50 accounts
• Retain your portfolio in a challenging and competitive environment
• Provide 1:1 coaching and performance management to your team members
• Serve as an escalation point for customer challenges, including meeting with customers in-person weekly to monthly
• Act as a vertical expert and engage with product teams to serve as the customer voice for upmarket sellers with past success working with executive internal stakeholders
• Create efficiencies through streamlined, repeatable processes and operational excellence
• Foster cross-functional collaboration through beta programs, co-marketing, product insights and more

Requirements

• 15+ years total experience in Business Development, Sales or Account Management, ideally in the food and beverage industry
• 5+ years experience directly managing metrics-driven customer-facing teams within a high-growth technology company
• Experience identifying opportunities and independently developing plans of action on behalf of your team
• Excellent written communication for all audiences, including internal senior stakeholders
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Experience serving as a direct senior escalation point for customers to diffuse challenges and identify mutual wins

Pay

Pay Transparency Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

• Zone A: $174,240 – $261,440
• Zone B: $162,080 – $243,040
• Zone C: $153,360 – $230,000
• Zone D: $148,160 – $222,240