Manager, Store Operations

Primary Purpose

The Manager, Omni Operations / Inventory Systems & NSO Processes will be responsible for the implementation & ongoing development of all inventory systems / processes. This position will also lead all NSO processes, including new store openings, renovations, relocations & closings for NA Retail / Outlet stores & Coffee Shops and Coach International (Travel Retail & Americas region).

Responsible For

• Ongoing management and continuous development of our inventory systems – MIMS (inventory management), PCS (shipment management / tracking), Datascan (physical inventory) and Nedap (RFID).
• Develop and define requirements for the changes / enhancements necessary to support the business.
• Ensure any process variations for different channels / countries are considered.
• Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
• Lead the pilot and rollout process / timeline for new technology while partnering with appropriate business partners to ensure alignment.
• Execute physical inventory process two times each fiscal year, partnering with Inventory Control, Allocation, Loss Prevention, Field Leadership & Datascan.
• Manage timelines, communication and training, update processes as needed.
• Lead the new store opening, renovation, relocation & closing processes. Act as project manager for each project, coordinating activities with cross functional corporate partners & Field Leadership.
• Manage the timeline, communication & coordination of activities with the store team. Ensure everyone is clear on roles and responsibilities.
• Initiate new store systems set-up with EIM, IT & HR. Ensure set-up is complete in advance of recruiting / hiring processes.
• Manage LMS set-up & updates for each project, partnering with cross functional data owners as needed.
• Develop and define requirements for the changes necessary to support the business.
• Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
• Maintain a communication calendar for the team to help manage messaging / tasks for recurring activities (in addition to systems updates / newness and project work), lead a quarterly review of LY messages to ensure everything is captured.
• Support on-site execution of the Store Manager Conference, as needed.
• Support Store Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.

Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Qualifications

• A Bachelor’s degree and 4+ years of relevant work experience.
• A relevant combination of education and work experience will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office.
• Experience in managing and developing a team.
• Intellectual curiosity and a passion to learn and to make an impact.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance