Manager, Station Experience

About the role

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. The Manager ensures safety, regulatory compliance, budget/cost and productivity achievement, and rigorous process execution through Airport Supervisors and Concierges. This role is ultimately responsible for setting stations up for success, effective execution, and continuous improvement in both the short and long term.

Responsibilities

• Provide on-site support to Supervisors and create an environment where the Airport Services Concierge team can accomplish their objectives.
• Support the General Manager in meeting operational performance targets and monitoring the station operation budget.
• Confer and cooperate with management in formulating administrative/operational policies and procedures.
• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission.
• Maintain overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules, and any Company or government regulations.
• Participate in operational conference calls, station audits, and prepare various reports.
• Review and standardize procedures to improve efficiency within the operation.
• Coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff.
• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy.
• Ensure adequate crewmember coverage to support desired customer experience and facility management.
• Proactively identify areas of improvement and ensure issues are remediated in a timely manner.
• Conduct ongoing needs assessments of station operations and provide timely budget recommendations.
• Maintain overall managerial responsibility for station(s) schedule and work with internal stakeholders to ensure adequate personnel resources.
• Guide and develop current supervisors to prepare them for future leadership roles.
• Investigate and resolve customer service and operational issues.
• May perform other responsibilities as assigned, with duties and responsibilities subject to change based on circumstances.

Requirements

• High School Diploma or equivalent.
• 3 years of airport operations experience.
• 5 years of experience interacting with customers/people delivering services face-to-face.
• 2 years of supervisory experience.
• Proven leadership skills.
• Ability to effectively and efficiently manage multiple and often competing priorities.
• Valid Driver’s License.

Qualifications

• Must exhibit strong organizational and prioritization skills and have the ability to set high standards of performance for self and others.
• Ability to guide the team to adhere to safety and security standards.
• Ability to balance both operational and leadership responsibilities.
• Makes effective decisions using analysis of situations and JSX values as guidance.
• Ability to prioritize tasks and execute them with a high degree of focus.
• Must be able to make quick, prudent decisions and identify, evaluate, and refine functional results to improve the customer experience.
• Impeccable verbal and written communication skills.
• Working knowledge of MS Office and Google Business Solutions.
• In-depth understanding of Radixx/DCS/Astro.
• Thorough knowledge of all JSX policies and procedures.
• Solid understanding of the entire operation and functions of JSX Departments.

Preferred Experience

• Four-year degree in business management.
• 5 years of Airport Operations Experience.
• 3 years of prior supervisory or managerial experience.

Basic Requirements

• Must be a U.S. citizen or U.S. national in compliance with federal aviation security requirements.
• Ability to lift up to 75 pounds.
• Intermittent physical activity including bending, reaching, lifting, and prolonged periods of standing.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines.
• Travel 2-10 days per month.

Benefits

• Health Benefits: Eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%.
• Generous PTO: Flexible PTO plan to recharge.

Pay

$60,700.00 - $74,400.00