Manager, Starbucks - Quaker Bridge

Job Overview

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations.

What You Will Do

• Oversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department standards.
• Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing team.
• Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expectations.
• Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks standards.
• Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service levels.
• Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within budget.
• Review financial reports and take appropriate action to meet sales, expense, and profit goals.
• Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café environment.
• Oversee cash handling, point-of-sale operations, and adherence to all financial policies and procedures.
• Serve as a role model in professionalism, appearance, communication, and alignment with company values.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Operational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-making.
• Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work environment.
• Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer experience.
• Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regulations.
• Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business results.

Who You Are

Candidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience preferred. Must be ServSafe certified or have food handler permit as required by state or local health department. Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory period.

Responsibilities

• Heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
• Performing essential job functions such as communication, collaboration, and use of office and computer systems.
• Ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today!

Additional Information

• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Additional benefit details are available at macysJOBS.com.