Starbucks Manager

The Store Manager at Yearly Kessler Richmond Hill is responsible for managing the Starbucks operations, ensuring financial success, building great teams, and fostering a community meeting place. Key responsibilities include:

• Overseeing all aspects of daily operations
• Supervising Starbucks personnel
• Responding to guest complaints promptly
• Collaborating with other F&B managers
• Informing the F&B Director of issues
• Coordinating and monitoring Loss Prevention
• Assisting with daily operations, customer service, cleaning, and resolving complaints
• Working with Baristas during peak times
• Providing coaching and direction to the store team
• Preparing and submitting required reports
• Maintaining quality of service and key business indicators
• Participating in menu planning and preparation
• Ensuring compliance with health and sanitation regulations
• Training employees on Standard Operating Procedures (SOPs)
• Conducting staff performance reviews
• Implementing corporate promotions
• Interviewing candidates for Starbucks positions
• Completing tip reporting
• Ensuring overall guest satisfaction

Qualifications include at least 3 years of progressive experience in a hotel or related field, or a combination of a 4-year college degree and 1 year of related experience, or a 2-year college degree and 2 or more years of related experience. Knowledge of F&B preparation techniques, health department rules and regulations, and liquor laws and regulations is essential. Long hours may be required.