Manager Sr.-Operations

About the role

Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern. Adheres to and is a champion of TEAM’s Core Values.

Responsibilities

• Continually develops, tracks and reports back on upcoming project opportunities to executive leadership; owns all project development and brings in the proper resources as needed to win the work.
• Develops key account plans for specific customers or customer networks and drives implementation through cross-departmental collaboration, establishing critical customer relationships at the corporate level.
• Builds strong relationships with field management and executive leadership to achieve maintenance and accountability, operational direction, and lesson learnings.
• Supports and manages billable operations, including scheduling, and responds to safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions.
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences.
• Ensures all vendors have been properly vetted and classified as approved suppliers and acts as a liaison between the customer and vendors/internal groups to resolve conflicts.
• Reviews customer work records, coordinates material and equipment purchases, and assumes responsibility for technician personnel activities.
• Facilitates technician growth and development, monitors technician training, and evaluates crew mix to achieve maximum profitability.
• Manages District fleet and fuel expenditures, schedules technicians, and prepares customer quotations as needed.
• Manages purchasing activity, District inventory, and plays a key role in the Quarterly Cycle count process.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Management or industry related field preferred.
• Five (5) plus years of industry related experience.
• Previous management experience preferred.
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred.
• Proficiency in Microsoft Office products.

Skills

Travel requirement: up to 50%.