Sr. Manager - Operations

About the role

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. This role is responsible for overseeing the delivery of exceptional services to clients, ensuring customer satisfaction, retention and growth.

Responsibilities

• Customer Focus and Working Relationships: Ensure managers actively engage in the department’s processes by understanding client goals, aligning them with offered capabilities, and leading teams to develop and support campaigns and services that meet client needs.
• Guide managers in effectively influencing stakeholders to adopt courses of action on critical, complex, or sensitive matters.
• Ensure cross-functional collaboration and build trust with internal and external customers to drive success.
• Process Improvement and Issue Resolution: Proactively identifying and resolving highly complex and unique issues across multiple functional areas.
• Direct managers to take a broad, strategic approach to implementing innovative solutions while safeguarding business interests and relationships.
• Workload Management: Lead and oversee a team through direct management of managers and employees to support the assigned vertical/region, ensuring workload balance to optimize resources and control costs.
• Evaluate and Reward Performance: Lead through reporting managers to establish clear expectations, assess performance against job requirements and objectives, and ensure regular feedback is provided.

Qualifications

• Bachelor's Degree in relevant discipline required
• At least 8 years of prior leadership and management experience with in-depth knowledge and experience with industry-related issues required, or a Graduate degree and at least 6 years of prior leadership and management experience.
• Ability to adapt messaging for different audiences, including Sr leaders, clients, and internal teams.
• Strong understanding of how messaging impacts the organization, customers, and business outcomes.
• Ability to create and deliver compelling presentations to influence decision-makers and stakeholders
• Deep understanding of CRM systems, data analytics tools, and enterprise workflow solutions (e.g., Salesforce, Tableau, Google Workspace, MS Office Suite).

Skills

• Ability to quickly learn new programs and functional areas, applying them to optimize team and business performance.
• Capability to train, mentor, and develop team members in best practices, business tools, and technology solutions.
• Demonstrated ability to analyze high-impact business problems, evaluate critical elements, and develop innovative solutions.
• Strong understanding of how decisions impact operational efficiency, revenue growth, and client relationships.
• Ability to evaluate, redesign, and implement more effective workflows and service models.
• Ability to proactively identify challenges and implement solutions with minimal supervision.
• Experience managing fast-paced, high-production team environments while maintaining service excellence.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave, adoption assistance, tuition assistance and employer/partner discounts

Pay

RRD's current salary range for this role is $100,000 to $104,000 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future.

Schedule

Monday to Friday, 8:00am to 5:00pm