Manager, Special Projects | Queens, NY

About the role

This role is critical in the USTA's shift towards a data-driven 2026 operating model. The Director will be responsible for executing and optimizing multi-channel journeys that cater to the entire tennis ecosystem, including players, coaches, providers, and volunteers.

Responsibilities

• Lead the orchestration of communication across the Enterprise CRM, web, and automation platforms
• Ensure precise audience targeting and channel alignment

Requirements

• Proven experience in digital engagement and customer relationship management
• Strong understanding of data analytics and its application in digital strategy
• Experience with CRM systems and automation platforms
• Excellent leadership and team management skills

Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field
• Minimum of 10 years of relevant work experience

Skills

• Data analysis and interpretation
• Strategic planning and implementation
• Effective communication and interpersonal skills
• Project management and organizational skills

Benefits

• Competitive salary package
• Flexible work schedule
• Professional development opportunities
• Health and wellness programs

Pay

• $150,000 - $175,000 annually

Schedule

• Full-time position
• Monday through Friday, 9:00 AM - 5:00 PM