Manager Special Markets

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey.

About the role

The Manager – Special Markets will manage Order-To-Cash (OTC) processes for Special Markets, including Overseas Military, U.S. Virgin Islands, American Samoa, and Guam/Saipan. The role also supports the OTC process for U.S. Travel Retail and Puerto Rico.

Responsibilities

• Manage assigned markets and customer accounts through the OTC processes to ensure order fulfillment, delivery exception resolution, and any credit issuances.
• Understand the unique portfolio of products for assigned markets and the nuances of all markets.
• Manage duty-free SKU conversion requests.
• Maintain strong working knowledge of export documentation including invoices, packing lists, TTB forms, bills of lading, and U.S. CBP EEI filing, ensuring compliance with U.S. Government regulations.
• Maintain strong working relationships with the Tax Department, RJR Logistics, warehouses, and Special Markets - Field Trade Marketing.
• Assist Lead Manager with system testing for pricing updates and IT process changes for SAP and Order Direct as required.
• Manage freight payments and submissions for duty-free shipments.
• Communicate any delays or lost shipments to customers.

Requirements

• Exceptional attention to detail
• SAP and/or logistics experience required
• Strong interpersonal and communication skills, able to collaborate effectively across diverse cultures and global teams
• Excellent analytical, problem-solving, and decision-making skills
• Demonstrated ability to work independently and collaboratively on a small team
• Willingness to challenge the status quo and drive continuous improvement
• Minimum High School Diploma or equivalent required; Bachelor's Degree preferred
• 2-5 years of experience in Order Management, Customer Operations, Supply Chain, Logistics, Export Operations, International Trade, Sales Operations, Customer Service, or a related field

Benefits

• 401(k) plan with company match: 100% of employee pre-tax/Roth contributions up to six percent, plus an additional 3% company contribution whether the employee participates or not
• Comprehensive health and welfare benefits package (medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high-deductible health plan
• Flexible spending accounts for Health Care and Dependent Care
• Employee assistance program offering 8 free counseling sessions per issue each calendar year for employees and dependents
• Company-paid life insurance of 1x annual base pay ($50,000 minimum)
• Company-paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counseling service
• On-site health centers and 24/7 fitness centers at certain company locations
• Charitable giving matching grants program
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees

Pay

Competitive compensation package.

Schedule

• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation: 15 days for levels below Senior Director (pro-rated during first year of service); 25 days for Senior Director and Officers (pro-rated during first year of service)
  • Holidays: Nine company-recognized holidays and two annual personal holidays
  • Paid Parental Leave plus temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits as required by state or local law