Manager, Southeast Texas Poison Center

Education & Experience

• Minimum Qualifications: Doctor of Pharmacy or Bachelor's degree in Pharmacy from an accredited school of pharmacy.
• Three (3) years of related pharmacy experience OR Two (2) years of poison center experience.
• One (1) year of supervisory experience.
• Licenses, Registrations, or Certifications: Required - Licensed to practice pharmacy in the state of Texas or able to obtain Texas license within 90 days of hire.
• Preferred - Certified Specialist in Poison Information Certification, Diplomate of the American Board of Applied Toxicology.

Job Summary

The Manager provides essential operational leadership and administrative support to the Southeast Texas Poison Center (SETPC), ensuring daily activities, staffing, and services meet regulatory, accreditation, and institutional standards. This role supports the Director and Medical Director by overseeing personnel management, policy implementation, quality improvement, providing education to stakeholders, and strategic initiatives. The Manager works independently with accountability for operational functions.

Essential Job Functions

• Operational Leadership & Staffing:
• Perform all call center duties of a Specialist in Poison Information I & II.
• Serve as liaison between staff and leadership for communication and workflow coordination.
• Resolve service delivery barriers, including coordination with IT personnel for IT support.
• Ensure completion of daily, monthly and quarterly audits.
• Provide backup coverage for telephone lines, as needed.
• Administrative Management:
• Oversee licensing, credentialing, compliance training, travel, and file retention.
• Maintain compliance with UTMB policies and accreditation standards.
• Develop and maintain adherence to departmental policies and procedures.
• Strategic and Quality Initiatives:
• Collaborate with Director and Medical Director on goals and strategic planning.
• Support and develop America’s Poison Centers accreditation-aligned quality improvement programs.
• Identify and address quality improvement opportunities.
• Aid in budget planning and expense tracking.
• Special Projects & Compliance:
• Lead/support grants, surveys, and special initiatives.
• Develop internal controls for monitoring and compliance.
• Represent leadership in meetings, as assigned.
• Provide education to stakeholders in service region as needed.

Marginal or Periodic Functions

• Adheres to internal controls and reporting structure.
• Performs related duties as required.

Knowledge/Skills/Abilities

• Strong organizational, communication, problem-solving, and conflict resolution skills.
• Ability to demonstrate skills in prioritization, problem solving, team building, collaboration, conflict resolution, decision making, time management, and strategic planning.
• Ability to work in a complex team environment and to collaborate with both external and internal professionals and other customers.
• Ability to provide effective feedback and to recognize personal strengths and weaknesses and develop goals for professional growth and achievement.

Supervision

• Received: Director, Poison Center
• Given: Specialist, Poison Information I & II (16)

Decision-Making Responsibility

• With the Poison Center Director and Vice President of Pharmacy, sets strategic direction and goals for the department.
• Determines the department’s operating needs.
• Allocates and is accountable for appropriate utilization of all human and operating resources.

Working Environment/Equipment

• Standard healthcare office and call center environment.
• May be required to work weekends and shift rotations.
• May be required to work after hours or extended hours during emergencies.
• May require occasional travel for training or conferences.
• Uses administrative systems (e.g., Kronos, When I Work), credential tracking tools, internal communication platforms.
• May be exposed to such occupational hazards as communicable diseases, bloodborne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients or others.