Manager, Software Engineering, SalesForce

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize business value and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience. Commercial Technologies Software Engineering develops design options, process improvements, and back-end solutions for commercial technologies to maximize performance and suitability for business needs.

Responsibilities

• Own end-to-end outcomes for assigned solutions across intake, build, implementation, transition to run, and ongoing support, with a primary focus on Salesforce ConnectSource and Marketing Cloud
• Serve as the single accountable owner for Salesforce solution delivery, stability, and outcomes, eliminating fragmented ownership across onshore and offshore teams
• Translate product and business goals into executable delivery plans with clear scope, milestones, dependencies, and success criteria across Salesforce configuration, development, integration, and data components
• Ensure predictable delivery through disciplined planning, estimation, execution, and follow-through
• Establish and enforce solution-level decision rights for Salesforce implementations, reducing day-to-day escalation by driving decisions with clear options, tradeoffs, and recommended paths
• Develop and manage delivery plans, schedules, and budgets for assigned Salesforce solutions
• Translate Salesforce-specific LOE (configuration, custom code, integrations, testing) into schedule and cost forecasts
• Maintain onshore and offshore capacity plans, aligning priorities to Salesforce skill sets and avoiding role overlap or single-threading
• Own solution-level resource management across Engineering, BA, QA, PM, Salesforce administrators, developers, integration specialists, and partner teams
• Understand and manage capital vs. expense treatment aligned to enterprise finance standards for Salesforce initiatives
• Protect Sonexus revenue by understanding financial impact, margin implications, and revenue risk tied to Salesforce delivery decisions
• Define and operate a consistent, well-understood flow of work for Salesforce solutions from intake through delivery, release, hypercare, and run
• Ensure adherence to enterprise SDLC gates, QA standards, Salesforce release management practices, and structured change control
• Maintain delivery hygiene through WBS, RAID logs, risk management, decision logs, and issue tracking for Salesforce initiatives
• Apply governance that is disciplined and right-sized, avoiding over-engineered Salesforce processes used to compensate for weak delivery fundamentals
• Identify recurring Salesforce delivery and operational breakdowns and drive targeted process improvements rooted in root-cause analysis
• Adjust planning, governance, and communication practices based on delivery phase and observed Salesforce outcomes, reinforcing continuous improvement
• Ensure Salesforce build-to-run transitions are clearly defined, documented, and executed, including readiness criteria, deployment documentation, and knowledge transfer
• Be accountable for Salesforce solution stability post-release, including ConnectSource and Marketing Cloud operations
• Partner with support and run teams to triage, prioritize, and resolve Salesforce issues effectively
• Own intake and prioritization of Salesforce break/fix work, technical debt, and remediation initiatives
• Drive root-cause analysis to prevent recurring Salesforce issues and reduce rework
• Enforce consistent Salesforce requirements, configuration standards, and testing practices to strengthen end-to-end quality accountability
• Ensure QA, accessibility, security, and compliance requirements are met for Salesforce solutions, including required evidence, sign-offs, and remediation
• Maintain clean, validated, PHI-safe Salesforce demos, reports, journeys, and data views prior to internal or client-facing reviews
• Strengthen delivery confidence through evidence-based readiness rather than last-minute Salesforce escalation
• Lead and align Engineering, BA, QA, PM, Product, APS, Business stakeholders, and Salesforce platform teams
• Partner closely with offshore Salesforce development teams, providing clear priorities, decision ownership, and escalation paths
• Maintain clear ownership, accountability, and communication across onshore and offshore Salesforce teams
• Ensure consistent, aligned messaging across functions to reduce churn, rework, and conflicting direction
• Partner effectively with APS and Product leadership on Salesforce roadmap impacts, client risks, and solution evolution
• Demonstrate strong executive presence in internal and client-facing interactions, especially when representing Salesforce solutions
• Prepare and lead Salesforce-related meetings with clear pre-reads, agendas, risks, decisions, and recommended paths
• Communicate clearly in writing and verbally, maintaining appropriate internal vs. external voice when discussing Salesforce capabilities and constraints
• Influence and negotiate without authority by presenting Salesforce tradeoffs grounded in data, platform constraints, and delivery realities
• Coach and develop BAs, PMs, Salesforce Technical Leads, Developers, Engineers, and QAs to build sustainable delivery and leadership capability
• Hold Salesforce teams accountable for outcomes while fostering a culture of ownership and follow-through across locations

Requirements

• 8-12 years of experience
• Bachelor’s degree in related field, or equivalent work experience
• Experience leading cross-functional delivery teams (Engineering, QA, BA, PM)
• Strong understanding of Salesforce-based solutions and enterprise application environments
• Demonstrated capability in estimation, planning, SDLC governance, and delivery execution
• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
• Experience operating in regulated environments (healthcare or adjacent industries preferred)
• Demonstrated use of structured delivery artifacts (e.g., WBS, LOE-based estimates, schedules, RAID logs, change control)

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Pay

Anticipated salary range: $123,400 - $176,300. Bonus eligible: Yes.