Manager, Software Engineering Management

Job Description

About the role

The ITSM Engineering team at ServiceNow focuses on designing, building, configuring, and optimizing IT Service Management (ITSM) modules within the platform. We translate business requirements into automated workflows, integrating AI and ITIL best practices to streamline IT services delivery and support across enterprises.

Responsibilities

• Manage product development activities
• Work with product management, design, support, and other development teams to create high-quality solutions
• Manage daily activities of the development team
• Solve difficult and sometimes ambiguous problems
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 6+ years of experience with technologies relevant to ServiceNow and advanced coding skills
• 1–2 years of people management or team leadership experience
• 6+ years of experience in SAAS products
• Demonstrated ability to coach, mentor, and develop team members
• Experience leading projects, initiatives, or small teams in a professional environment
• Experience with open source tools and agile development environments
• Experience with one or more relevant programming languages (JavaScript, Java, C++, Ruby, Shell)
• Understanding of JavaScript-based frameworks like React, Angular
• Understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
• Ability to execute a project based on our priorities, context, risks, and desired outcomes

Benefits

Base pay range: $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Additional benefits include:

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• A flexible time away plan and family leave programs

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Export Control Regulations

All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Contact Information

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export license or other approval from government authorities for certain individuals.