Manager, Software Engineering - Developer Experince

About the role

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

Responsibilities

• Infrastructure & Tooling: Oversee the development and maintenance of CI/CD pipelines, build systems, and internal tools, including AI-powered internal tooling and agents. Ensure our developer infrastructure is scalable, reliable, and secure. Evaluate and implement new AI-native technologies, considering token economics, compute costs, and AI spend alongside productivity gains.
• Team Leadership & AI People Development: Build, mentor, and lead a team of engineers focused on developer productivity. Foster a culture of collaboration, innovation, and accountability. Set clear goals and provide regular feedback to drive team performance in partnership with your Director. Assess each report's AI fluency level (Assisted, Augmented, Native) and set individual growth targets. Include AI fluency as a coaching topic in 1:1s; pair less AI-fluent engineers with AI-native peers for knowledge transfer. Create space for AI experimentation: dedicated time, safe-to-fail projects, and learning sprints. Recognize and reward AI-driven improvements in performance conversations.
• Collaboration & Communication: Work closely with engineering, product, and design teams to align priorities. Advocate for developer needs and ensure alignment with company goals. Communicate capabilities and limitations to non-technical stakeholders. Write specs, rules files, and documentation that make AI more effective for the whole team.
• Metrics & Continuous Improvement: Define and track key metrics to measure developer productivity, satisfaction, and AI-driven productivity gains. Use data-driven insights to prioritize initiatives and demonstrate impact. Track team-level AI adoption metrics and report on AI-augmented workflow effectiveness. Continuously iterate on processes to improve engineering velocity and quality.
• AI-Native Developer Experience: Identify and eliminate pain points in the development lifecycle, with a focus on AI-augmented workflows. Drive adoption of AI coding tools (Cursor, Brain, copilots) as the default across engineering teams. Ensure every team member has access to and is actively using AI tools; track adoption and remove blockers (tooling, access, training). Partner with engineering teams to design AI-augmented development workflows that multiply team velocity. Coach engineers on the Builder model: planning, delegating to agents, reviewing with judgment, and shipping with velocity.
• AI Governance & Risk: Ensure the team follows AI usage guidelines (data handling, code review, IP considerations). Flag risks from AI-generated code (security, correctness, licensing) proactively. Maintain visibility into what AI tools the team is using and how they're being used. Run regular retros and feedback loops on AI-related outcomes. Review AI-generated outputs alongside the team to build shared quality standards.

Qualifications

• Experience: 7+ years in software engineering, with 3+ years in a leadership role managing engineering