Manager, Software Engineering

About the role

Toshiba Global Commerce Solutions is seeking a Software Engineering Manager to lead teams building cutting-edge software for the retail industry. The role involves managing teams that develop AI-native tools, an agentic platform layer, and align with FAANG standards.

Responsibilities

• Own delivery, quality, and team health for one or more product areas inside ELERA.
• Delivery and execution: Engineering execution, the milestone plan, sprint tracking, technical risk, and quality. You are accountable and responsible.
• The team: Hiring, performance, compensation, career development, and the hard conversations. You take action early.
• Technical fluency: You stay close enough to the code to be useful in design reviews, debug a production issue, and challenge a tradeoff. You partner with Principal Engineers on standards.
• Product reality: You know the architecture, the backlog, your customers, and how the product performs in the market.
• Production support: You own customer escalations affecting your scope and meet SLAs.

Requirements

• 5-10+ years in software development, including 3-10 years in leadership or manager role.
• Bachelor’s degree in computer science, Engineering, or equivalent.
• A strong software engineering background with a track record of shipping production systems at scale. You can hold your own in a deep technical conversation with senior engineers and Principal-level architects.
• Demonstrated leadership of software engineers, formally as a manager or as a tech lead, staff engineer, or senior IC who has owned end-to-end delivery for a team's scope. You have hired, developed, performance-managed, and when needed exited engineers.
• Working knowledge of modern Agile delivery, the SDLC, and CI/CD practices in a continuous-deployment environment.
• Comfort moving between the architectural level and the debugger, and between an executive review and a sprint standup, in the same day.
• A track record of leading through ambiguity, owning a missed commitment without deflection, and recovering from a production incident.
• Excellent written and verbal communication. You write tight status updates, run focused meetings, and present executive-ready tradeoffs.
• Direct, low ego, honest. You disagree clearly, commit cleanly, and tell people the truth.

Preferred

• Experience with AI-assisted development workflows: coding agents, AI-driven test generation, RAG-based developer tooling, or agentic CI/CD.
• Retail, payments, POS, or other transaction-critical systems experience.
• Familiarity with our stack: Java/Spring Boot, Node.js/TypeScript, Docker, Kubernetes on Azure AKS, GitLab CI/CD, Jenkins, MongoDB.
• Experience leading distributed or multi-site teams.

How We Work

Three principles drive how we run engineering. They are also the best preview of what working here will feel like:

• Engineering owns delivery. The vertical chain (VP, Senior Director, Director, EM, Engineers) owns outcomes. There is no PMO running our schedules. Accountability follows control.
• Horizontal teams scale us, not own us. You will own end-to-end delivery. Technical Program Managers, Quality, DevOps, and Principal Engineers coordinate, automate, architect, and unblock. They support delivery; they do not own it.
• AI removes overhead, not accountability. We invest heavily in agentic tooling for status, risk detection, test generation, and reporting. The goal is to reduce the coordination tax on engineers and managers.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Our software runs at tens of thousands of retail stores worldwide. If you have used self-checkout at a major warehouse club, paid at a Fortune 500 big-box retailer, or shopped at a global grocery chain or apparel brand, you have likely used our software products.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

Compensation

Base Salary Range: $130,000-$200,000
Discretionary Bonus Plan: Eligible for annual performance-based bonus (individual and company performance)

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.