Manager, Software Engineering

Key Responsibilities

• Team Management & Leadership
• Leverage Agentic AI in the development process.
• Coordinate team efforts, ensuring high-quality outputs, and fostering a collaborative environment.
• Drive strategic technology initiatives by collaborating with cross-functional teams.
• Facilitate design and code reviews for new product development.
• Software Development Requirements Analysis
• Lead and participate in Program Increment and Sprint planning.
• Decompose and size User Stories and assign Sprint Tasks.
• Design and Development
• Translate business requirements into technical designs and develop high-quality code.
• Ensure code is scalable and resilient.
• Coding Standards
• Adhere to SOLID and DRY principles while applying Secure Coding Standards.
• API Development
• Develop a microservice architecture with support for transition states.
• Implement an API Test Automation Framework for Unit Testing and Performance/Load Testing.
• Artificial Intelligence Enablement
• Contribute to and evolve One Inc’s AI-enabled software development methodology.
• Guide team members in leveraging AI tools for code generation, refactoring, and documentation.
• Remain aware of emerging AI capabilities and proactively adopt tools that enhance productivity and platform reliability.
• Collaboration & Stakeholder Engagement
• Collaborate with the Security team to maintain PCI compliance.
• Work with Quality Assurance teams to remediate testing gaps and ensure no defects escape to production.
• Influence and contribute to end-to-end product architecture and provide feedback on product strategy.
• Operational Excellence & Incident Management
• Lead engineering for escalated client impacting events, driving issue resolution and preventive actions.
• Respond to production issues in line with Service Level Agreements (SLAs).
• Troubleshoot production issues, implementing fixes while ensuring platform stability and performance.
• Provide input into long-range product requirements, best practices, and operational guidelines.
• Performance Monitoring & Engineering Standards
• Create and manage Key Performance Indicators (KPIs) to continuously elevate engineering standards.
• Contribute to documenting One Inc engineering best practices and ensuring consistent team adherence.
• Monitor platform performance metrics and proactively mitigate potential scalability issues.

Requirements

• Experience leading engineers working with several programming languages, such as C#, .NET Core, Java, PHP, and REST API.
• Exposure to multiple programming languages and platforms.
• Working knowledge of AI-enhanced development tools like GitHub Copilot, Cursor, and similar platforms.
• Experience with Cloud Technologies, specifically Azure or AWS.
• Experience with Cloud Native Architecture, Containers, and Microservices.
• Experience in large-scale implementations of cloud-native solutions.
• Proficiency in TDD (Test Driven Development), Domain Driven Architecture, Service Oriented Architecture, and Self-Contained Services.
• Familiarity with PHP SugarCRM Framework (a plus).
• Experience in insur-tech or fin-tech space (a plus).
• Experience in credit card transaction processing (a plus).
• Experience designing solutions for high volume, scalability, and availability in these domains.
• More than 10 years of software development experience.
• Experience with Agile development methodology (e.g., Scrum).
• Experience with Scaled Agile Framework (SAFe) (desirable).
• Effective communication skills, proficient in written and verbal English.
• Ability to collaborate across cross-functional teams.
• Leadership and influence experience, including 3+ years of management experience within software engineering.
• Ability to mentor and coach team members, helping them understand architectural concepts and advance their technical development.
• Ability to build a transparent and open work environment where discussions about issues are encouraged.
• Ability to work with cross-functional teams to remediate issues and implement sustainable technology changes.
• Ability to create and monitor Key Performance Indicators (KPIs) to drive continuous improvement and engineering excellence.