Manager, Software Asset Management

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

About the Role

The Senior Software Asset Manager will play a critical role in managing Salesforce's software assets, with a strong focus on contract negotiations, sourcing, and software procurement. This role requires a strategic thinker with excellent negotiation skills and a deep understanding of SaaS and on-premise software licensing models and software asset management best practices.

Responsibilities

• Contract Negotiations
  • Lead and manage complex software contract negotiations with vendors to ensure favorable terms and conditions.
  • Collaborate with legal, finance, and procurement teams to review and finalize software contracts.
  • Develop and maintain strong relationships with key software vendors and stakeholders.
• Sourcing and Procurement
  • Oversee the end-to-end software procurement process, including vendor selection, RFPs, and contract execution.
  • Identify cost-saving opportunities and implement strategies to optimize software spend.
  • Ensure compliance with company policies and industry regulations during the procurement process.
• Software Asset Management
  • Develop and implement software asset management policies, procedures, and best practices.
  • Maintain an accurate inventory of software assets and licenses, ensuring compliance with licensing agreements.
  • Conduct regular audits to verify software usage and identify potential risks or discrepancies.
• Vendor Management
  • Manage relationships with software vendors, ensuring high levels of service and support.
  • Monitor vendor performance and address any issues or concerns in a timely manner.
  • Negotiate renewals and amendments to existing contracts as needed.
• Reporting and Analysis
  • Generate and analyze reports on software usage, costs, and compliance.
  • Provide insights and recommendations to senior management based on data analysis.
  • Track and report on key performance indicators (KPIs) related to software asset management.
• Stakeholder Management
  • Partner with IT, Finance, Procurement, and Legal teams to co-create software management strategies that align with overarching business goals.
  • Collaborate closely with Business Owners to co-develop optimization initiatives, maximize technology investments, and align internal stakeholders for unified vendor negotiations.

Requirements

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 7 years of experience in software asset management, procurement, or contract negotiations.
• Strong negotiation skills with a proven track record of successful contract negotiations.
• In-depth knowledge of software licensing models and compliance requirements.
• Excellent analytical and communication skills (both verbal and written).
• Able to be a positive evangelist of policies and best practices, even in the face of opposition and with stakeholders up to C-level.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Proficiency in software asset management tools and systems (SNOW, Flexera, Zylo preferred).
• Relevant certifications (e.g., CSAM, ITIL) are a plus.
• Familiarity with the lifecycle and expectations of vendor audits and remediations.

Benefits

Salesforce offers a variety of benefits to help you live well including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $147,400 - $202,600 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.