Manager, Social Services

About the role

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

• Manage the efficient functioning for the assessment, admission, resource activation, and discharge planning on the observation and inpatient units.
• Work in collaboration with the leadership team to ensure the highest quality service provision to the patients.
• Work with community stakeholders to optimize the referral and resource process for patients.
• Provide clinical oversight to staff members that provide behavioral health services to patients.
• Manage social services (Case Managers) staffing for the 24/7 functioning of the crisis and inpatient units.
• Provide coverage for a shift and/or unit when pool staff cannot be utilized.
• Provide the required clinical supervision to staff providing behavioral health services to individuals.
• May provide clinical supervision to unlicensed or master’s level licensed employees in the company who are pursuing licensure, as needed, and contribute to their clinical and professional development.
• Develop, implement, and maintain appropriate clinical programming and delivery of services in collaboration with Medical/Clinical Leadership.
• Maintain a high quality, service-oriented clinical and operational team through hiring, training, planning, and development of social services staff.
• Actively participate in program compliance monitoring and work to ensure both quality and clinical compliance standards are met.
• Monitor flow through the inpatient and observation units and work with facility leadership and/or community partners when internal or external barriers to patient movement or discharge are identified.
• Directly supervise crisis case managers and provide leadership and guidance to any direct service staff to ensure quality provision of services.
• Perform all other duties as assigned.

Requirements

• Master’s Degree in a behavioral health related field
• Current licensure by Virginia Board of Behavioral Health (LMSW, or LAC) with ability to attain independent licensure within 180 days of hire
• 5 years of behavioral health or relevant experience
• 1 year of supervisory or management experience
• The Company has a mandatory vaccination policy. All successful applicants