Manager, Social Media Engagement

Social Engagement Strategy and Operations

Lead always-on, proactive engagement that meets consumers in cultural and brand moments
Oversee community management and escalation workflows for reputational risks, protecting the brand in real time
Guide the team to deliver authentic, on-brand interactions via scalable frameworks
Serve as day-to-day partner to the in-house editorial team and creative agency to bring engagement to life

Technology & Platform Leadership

Act as subject matter expert for Sprinklr across listening, engagement and reporting
Leverage new technology to improve speed, quality and scale
Ensure data quality and governance standards

Social Listening and Insights

Mine opportunities using tools including Sprinklr, Plot and Meltwater
Identify trends, risks and engagement moments to inform action
Deliver clear, concise reporting on themes, insights and business impact

People Leadership

Lead, coach and develop a high-performing team
Foster accountability, strong judgment and a culture of continuous improvement

Compensation

Compensation offered for this role is $98,100.00 – $167,850.00 annually and is based on experience and qualifications.