Assistant Manager

Emagine Entertainment · Royal Oak, MI · 2 wk ago

ManagementFull-time

Understand and assist with the execution of operational policies and procedures including labor, cost of sales, revenue control, speed of service, and guest satisfaction.
Assume the role of Manager/Mentor on Duty (MOD) when required, overseeing all aspects of daily floor operations and actively coach and mentor the team members.
Encourage and require behaviors that align with the company’s core values and purpose.
Assign tasks and responsibilities to team members and provide follow-up to ensure efficient operations.
Assist with opening and closing the building, completing nightly closing paperwork, and preparing shift deposits.
Monitor guest satisfaction and consistently identify opportunities to enhance the movie-going experience.
Engage in guest recovery situations, acting as a resource for questions, comments, and concerns from all guests.
Assist with the selection, training, development, and overall employment experience of staff.
Follow work safety guidelines and ensure all staff members are aware of and adhere to safe work practices.
Affirm proper emergency, safety, and security procedures.
Ensure the theatre remains compliant with all applicable state and federal regulations, including labor laws, health and safety codes and accessibility requirements.
Assist with other issues related to Daily Floor Management as needed.

Previous customer service and leadership experience required
Proven track record in a leadership role within a fast-paced environment preferred
1-2 years of theatre experience preferred
Strong commitment to delivering high-quality service in a guest-focused environment
Ability to identify solutions, improve efficiencies, and drive results
Comfortable working in a fast-paced, results-oriented environment
Proficiency in Microsoft Word, Excel, and PowerPoint (if you already have a resume on Indeed)

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