Manager, SMB Account Management (Partner Referred Business)

About the role

We're seeking a Sales Manager to lead our US-based Account Management team. This role involves managing a team of SMB account managers, providing leadership and direction, and developing goals for team members.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Requirements

• A minimum 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it.

Qualifications

• A minimum of a bachelor's degree
• Experience in a similar role preferred

Skills

• Strong interpersonal and communication skills
• Ability to manage multiple priorities and deadlines
• Excellent problem-solving and decision-making abilities
• Ability to work independently and as part of a team

Benefits

• Competitive On-Target Earnings (base salary + sales commission)
• Benefits package
• Equity

Pay

• Base salary + sales commission
• Salary for US-based employees will be aligned with one of the ranges below based on location

Schedule

• Flexible schedule

Location

• New York, NY
• Austin, TX
• San Francisco, CA
• Seattle, WA
• Chicago, IL