Manager, SMB Account Management (Partner Referred Business)

About the role

We're seeking a Sales Manager to lead our US-based Account Management team. This role involves managing a team, setting goals, and fostering a collaborative environment.

Responsibilities

• Manage a team of SMB account managers to deliver monthly goal attainment
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find innovative and creative ways to improve and increase performance
• Execute, iterate and improve on “set piece” customer engagements to develop best practices that scale
• Support consistent and consultative sales and client success processes
• Directly manage and resolve customer escalations
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Requirements

• A minimum of 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it.

Qualifications

• A minimum of 1 year of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades
• Proven leadership skills, people management skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it.

Skills

• Strong leadership and coaching skills
• Ability to motivate and develop a team
• Effective communication and interpersonal skills
• Experience with CRM tools and customer relationship management

Benefits

• Competitive On-Target Earnings (base salary + sales commission)
• Benefits package
• Equity

Pay

• Base salary + sales commission
• Salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
• The pay range for this role is:
• 200,000 - 200,000 USD per year (Tier 1)
• 190,000 - 190,000 USD per year (Tier 2)
• 180,000 - 180,000 USD per year (Tier 3)

Schedule

• Flexible schedule
• Work from home option

Company Culture

• Rippling prioritizes candidate safety and will only communicate through @Rippling.com addresses.
• We are committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
• This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity.
• Rippling is committed to providing a collaborative work environment and company culture.
• This role will receive a competitive salary + benefits + equity.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.