Manager, Sleep and Neurophysiology, Full-Time, Day Shift

About the role

The Manager of Sleep and Neurophysiology will oversee daily operations, provide operational, financial, and programmatic leadership, and ensure high-quality, patient-centered care.

Responsibilities

• Provide day-to-day onsite management of Sleep and Neurophysiology operations
• Establish staff schedules and daily assignments to ensure appropriate coverage and efficient operations
• Oversee time and attendance, including monitoring and managing overtime
• Conduct regular performance evaluations, and provide ongoing coaching and support for staff development
• Address practice-specific operational issues related to IS, facilities, EVS, equipment, and supplies
• Ensure compliance with all applicable regulatory and accrediting agencies, including JCAHO, IDPH, AASM, ACNS, CAP/CLIA
• Collaborate with providers and staff to optimize patient throughput and coordination of care
• Monitor daily operational and performance reports and make real-time adjustments as needed
• Write and update policies and procedures
• Participate in service recovery at the point of issue and ensure appropriate follow-up and resolution
• Promote a culture of customer service, quality, safety, and compassionate care
• Lead and manage service line process improvement initiatives using structured project management tools
• Design, implement, and optimize workflows across care settings to support operational efficiency and quality outcomes
• Partner with physician and administrative leaders to develop, implement, and monitor growth strategies across key programs
• Develop, implement, and monitor project timelines, deliverables, and accountability frameworks for initiatives spanning the service line
• Provide regular project updates, performance summaries, and executive-level reports to leadership
• Partner with leaders across UCM and BSD departments to support informed decision-making and strategic alignment
• Supports the Assistant Director with financial planning, budget development, and ongoing expense management
• Oversee billing processes and related revenue cycle functions to ensure accuracy and financial sustainability
• Monitor current performance assessments, key metrics, and dashboards to drive data-informed decision making

Requirements

Essential Job Functions as outlined above.

Qualifications

• Bachelor’s degree
• 5+ years of experience in healthcare and customer service
• Outstanding interpersonal skills and ability to manage large and complex organizational units with varying needs
• Demonstrated experience leading cross-functional projects, including planning, execution, and communicating outcomes
• Exceptional talent in the selection and mentoring of a high-quality team
• Proven ability to use data to drive performance improvement
• Strong written and verbal communication skills

Skills

Not specified in the job description.

Benefits

Not specified in the job description.

Pay

Not specified in the job description.

Schedule

Day Shift