Manager: Ski Patrol

About the role

The Ski Patrol Manager is responsible for leading all Ski Patrol operations across the Seven Springs Resort Complex, including Seven Springs, Hidden Valley (PA), and Laurel Mountain. This role provides strategic operational leadership for guest and employee safety, emergency medical response, incident management, risk mitigation, training, staffing, compliance, and patrol culture.

Responsibilities

• Lead Ski Patrol operations across Seven Springs, Hidden Valley (PA), and Laurel Mountain, ensuring safe, efficient, and guest focused operations.
• Recruit, hire, train, develop, and evaluate patrol leadership and front line team members while fostering a culture of safety, accountability, professionalism, and teamwork.
• Oversee staffing plans, daily operations, emergency medical response, lift evacuation readiness, incident management, and overall operational preparedness.
• Ensure compliance with company policies, National Ski Patrol standards, applicable regulations, medical protocols, and risk management practices.
• Lead patrol training, certification tracking, leadership development, and emergency preparedness programs to maintain a highly skilled and operationally ready workforce.
• Partner with Mountain Operations Leadership to coordinate safe and effective resort operations, support special events, and drive cross-resort collaboration.
• Maintain safety performance, investigate incidents, identify trends, and implement continuous improvement initiatives that are aligned with the patrol center of excellence to enhance guest and employee safety.
• Develop and manage departmental operation and capital budgets, equipment inventories, vehicle and rescue assets, and other patrol resources.
• Build and maintain effective relationships with local emergency responders, healthcare providers, law enforcement agencies, and other external partners.
• Contribute to strategic planning, organizational initiatives, and operational excellence across the resort complex as a member of the Mountain Operations Leadership team.
• Support and align with enterprise standards and practices within the Patrol Center of Excellence.

Requirements

• 8+ years of Patrol experience.
• 3-4 years of Patrol supervisory experience.
• Current OEC, EMT, AEMT, Paramedic, or equivalent emergency medical certification.
• Advanced to Expert skiing ability.
• Strong knowledge of ski area operations and mountain safety practices.
• Strong communication, organizational, and decision-making skills.
• Previous department-level budget oversight.
• Valid Driver’s License.
• Microsoft Office and Teams proficiency.
• Must be able to speak, read, and write fluently in English.
• High School diploma or equivalent.

Preferred

• EMT or higher medical certification.
• National Ski Patrol senior, alpine, or equivalent certification.
• Experience managing multiple locations or large operational teams.
• Experience managing budgets and labor resources.
• Experience with emergency management planning and incident command.
• Snowmobile, Tracked UTV experience.
• Associate or bachelor's degree in emergency management, risk management, public safety, business, recreation management, or related fields.
• Previous VR Software experience, Gensuite, Coupa, Workday, etc.

Pay

$62,000.00 - $75,000.00 + Annual bonus

Schedule

Year Round