Manager, Shared Services PMO

About the role

The Shared Services PMO Manager leads a PMO that governs and delivers a portfolio of strategic initiatives across IT and selected Shared Services functions (HR, Finance, Accounting, Legal, Compliance, and others).

Responsibilities

• Lead the Shared Services PMO and oversee a portfolio of strategic technology and business-led initiatives.
• Establish and manage intake, demand management, prioritization, governance, reporting, and portfolio controls.
• Partner with business and functional leaders to align projects with enterprise strategy, regulatory requirements, financial targets, and available capacity.
• Support executive-level portfolio governance forums with clear reporting, insights, and recommendations.
• Develop practical delivery frameworks that may include Agile, Waterfall, and lighter governance approaches for business teams.
• Track benefits realization and help ensure projects deliver measurable business outcomes.
• Lead and develop a team while also mentoring project managers and strengthening project management practices across Shared Services.
• Oversee project portfolio management tools and support continuous improvement of project management processes.

Requirements

• Bachelor’s degree and 8 years of supervisory and leadership experience, or an equivalent combination of education and experience.
• At least 5 years of accounting, budgeting, or cost management experience.
• Experience applying project delivery methodologies across technology and business initiatives.
• Strong knowledge of Microsoft Project and Project Portfolio Management (PPM) tools.
• PMP certification in good standing with PMI.
• Experience leading enterprise or multi-functional PMO environments.
• Demonstrated success managing technology and business transformation initiatives.
• Strong communication, leadership, financial analysis, prioritization, and relationship-building skills.

Qualifications

• Bachelor’s Degree and 8 years of supervisory and leadership experience, or a combination of related training and experience.
• At least 5 years of on-the-job accounting or budgeting/cost management responsibilities.
• Experience applying project delivery methodologies across technology and business initiatives (including SDLC where applicable).
• Expert knowledge of and proficient in the use of Microsoft Project and mainstream Project Portfolio Management (PPM) tools is required.
• Project Management Professional (PMP) certification by the Project Management Institute (PMI) that is reported to be in good standing by the PMI.
• Experience leading enterprise or multi-functional PMO environments.
• Demonstrated success managing both technology and business transformation initiatives.
• Experience with portfolio governance, value tracking, and executive-level reporting.
• Familiarity with data security and privacy practices.
• Demonstrated ability to communicate effectively with diverse groups across functional lines.